IT Consultant

4 weeks ago


South San Francisco, California, United States Pliancy Full time
About Pliancy

Pliancy is a pioneering IT consulting firm that empowers businesses to value technology by providing high-touch consulting solutions to life science and finance organizations. Our team is dedicated to challenging the status quo and putting people first in every decision we make.

Job Description

Job Title: IT Consultant - Life Sciences Expert

Job Summary: We are seeking an experienced IT Consultant to join our team and provide exceptional IT thought leadership and service execution to our life science clients. The ideal candidate will have a strong background in IT support, a passion for technology, and excellent communication skills.

Responsibilities:

  • Provide technical support to life science clients, including troubleshooting day-to-day technical issues and assisting with daily requests.
  • Conduct IT operations for clients, including user administration and support.
  • Train and assist clients with the use of tools and technology to meet business needs.
  • Document assets, configurations, passwords, processes, etc., and maintain current and accurate documentation.
  • Assist with office moves, upgrades, and AV deployments.

Requirements:

  • 3-5 years of general IT support experience, in a consultative environment.
  • Experience in the Life Science field is a huge plus.
  • Extensive knowledge and understanding of the Life Science Lab environment (build-outs, integration, data flow, maintenance, best security practices).
  • Strong communication skills - Prompt and articulate emails, Slack messaging, and ticket notifications for keeping the client and team informed.
  • Collaboration - Ability to encourage camaraderie and work cooperatively within a team.
  • Knowledge in implementing compliance controls for the company.
  • Soft skills (personality, relationship-building, communication, stress management).
  • Team-centric mentality focused on succeeding together (collaboration, communication, documentation, improving processes).
  • Experienced and comfortable supporting and communicating with executive teams.
  • Experience using Professional skills to solve business needs independently.
  • Extensive macOS and Windows Desktop experience.
  • Extensive M365, GSuite / Google Workspace administration experience.
  • Addigy/Jamf/Intune MDM (Device posturing) experience.
  • Working Knowledge of Active Directory / Azure AD.
  • Experience with cloud ID services, Okta / DUO, and other MFA/SSO providers.
  • Experience with Common SaaS Offerings (including but not limited to ( Box / Dropbox / Egnyte)).
  • General understanding of network fundamentals and ability to configure GUI-based network hardware.
  • Aptitude (Ability to learn new technologies quickly).
  • Troubleshooting (Ability to work through issues methodically).
  • Ability & willingness to properly document processes and assets.
  • Incredible sense of pride and passion for what you do and a desire to help your teammates.
  • Ability to commute to and from clients located in South San Francisco.
  • Authorization to work in USA for any employer.

Benefits:

  • Generous salary, above-average pay ($75,000-$85,000 per year dependent on experience).
  • Healthcare: Premiums 100% covered for employees, 50% for dependents for our base level plan with the option to upgrade.
  • Medical HRA: Company-funded reimbursement account to help cover copays, deductibles, and coinsurance.
  • Optional dental and vision plans are offered for you to opt into.
  • 401(k) Offering.
  • Unlimited PTO.
  • Paid leave for new parents.
  • Employer-funded commuter benefits and mileage reimbursement.
  • Employee stock options so you can share in Pliancy's success.

Why Work with Us?

  • Clients solving challenging problems with meaningful purpose.
  • Top-of-their-game peers who have fun with what they do and take teamwork seriously.
  • An environment with opportunities to see the impact of your efforts on both the client and the company.
  • A manager who will partner with you to help you grow and identify opportunities for career development.
  • Flexible schedule designed to empower your communication and time management skills.
  • Great culture driven by community-minded, empathetic teammates.
  • Benefits and perks built to meaningfully support you and your family while we grow together.


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