IT Consultant
4 weeks ago
Pliancy is a pioneering IT consulting firm that empowers businesses to value technology by providing high-touch consulting solutions to life science and finance organizations. Our team is dedicated to challenging the status quo and putting people first in every decision we make.
Job DescriptionJob Title: IT Consultant - Life Sciences Expert
Job Summary: We are seeking an experienced IT Consultant to join our team and provide exceptional IT thought leadership and service execution to our life science clients. The ideal candidate will have a strong background in IT support, a passion for technology, and excellent communication skills.
Responsibilities:
- Provide technical support to life science clients, including troubleshooting day-to-day technical issues and assisting with daily requests.
- Conduct IT operations for clients, including user administration and support.
- Train and assist clients with the use of tools and technology to meet business needs.
- Document assets, configurations, passwords, processes, etc., and maintain current and accurate documentation.
- Assist with office moves, upgrades, and AV deployments.
Requirements:
- 3-5 years of general IT support experience, in a consultative environment.
- Experience in the Life Science field is a huge plus.
- Extensive knowledge and understanding of the Life Science Lab environment (build-outs, integration, data flow, maintenance, best security practices).
- Strong communication skills - Prompt and articulate emails, Slack messaging, and ticket notifications for keeping the client and team informed.
- Collaboration - Ability to encourage camaraderie and work cooperatively within a team.
- Knowledge in implementing compliance controls for the company.
- Soft skills (personality, relationship-building, communication, stress management).
- Team-centric mentality focused on succeeding together (collaboration, communication, documentation, improving processes).
- Experienced and comfortable supporting and communicating with executive teams.
- Experience using Professional skills to solve business needs independently.
- Extensive macOS and Windows Desktop experience.
- Extensive M365, GSuite / Google Workspace administration experience.
- Addigy/Jamf/Intune MDM (Device posturing) experience.
- Working Knowledge of Active Directory / Azure AD.
- Experience with cloud ID services, Okta / DUO, and other MFA/SSO providers.
- Experience with Common SaaS Offerings (including but not limited to ( Box / Dropbox / Egnyte)).
- General understanding of network fundamentals and ability to configure GUI-based network hardware.
- Aptitude (Ability to learn new technologies quickly).
- Troubleshooting (Ability to work through issues methodically).
- Ability & willingness to properly document processes and assets.
- Incredible sense of pride and passion for what you do and a desire to help your teammates.
- Ability to commute to and from clients located in South San Francisco.
- Authorization to work in USA for any employer.
Benefits:
- Generous salary, above-average pay ($75,000-$85,000 per year dependent on experience).
- Healthcare: Premiums 100% covered for employees, 50% for dependents for our base level plan with the option to upgrade.
- Medical HRA: Company-funded reimbursement account to help cover copays, deductibles, and coinsurance.
- Optional dental and vision plans are offered for you to opt into.
- 401(k) Offering.
- Unlimited PTO.
- Paid leave for new parents.
- Employer-funded commuter benefits and mileage reimbursement.
- Employee stock options so you can share in Pliancy's success.
Why Work with Us?
- Clients solving challenging problems with meaningful purpose.
- Top-of-their-game peers who have fun with what they do and take teamwork seriously.
- An environment with opportunities to see the impact of your efforts on both the client and the company.
- A manager who will partner with you to help you grow and identify opportunities for career development.
- Flexible schedule designed to empower your communication and time management skills.
- Great culture driven by community-minded, empathetic teammates.
- Benefits and perks built to meaningfully support you and your family while we grow together.
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