Office Services Site Manager

1 month ago


Austin, Texas, United States ESFM Full time
Job Summary

The Office Services Site Manager is responsible for overseeing a team of 3 people in managing day-to-day office services activities related to mailroom, shipping/receiving, reprographics, hospitality, and facilities support in a campus setting. This is a hands-on role requiring working knowledge of office support services, along with leadership qualities such as excellent verbal and written communication, problem-solving, and a proactive result-driven demeanor.

Key Responsibilities:
  • Manage scheduling and payroll for direct reports.
  • Respond to requests in a timely manner and extend outstanding customer service to all internal/external customers and clients.
  • Oversee audit reports and provide regular updates to clients following through chain of custody procedures as established.
  • Manage credit, cash, and check transactions, reconcile records, and submit payments to clients' accounting personnel.
  • Maintain a non-CDL box truck by ensuring safety, service coordination, fuel, and mileage reports.
  • Oversee office and print inventory and establish par levels based on usage and set budget.
  • Facilitate print production requests for posters, binders, flyers, booklets, etc.
  • Explore new technology options to further enhance service offerings.
  • Maintain records of metrics of all office services activities.
  • Maintain documented procedures for all processes and responsibilities.
  • Spearhead team meetings, including safety training.
  • Manage ongoing cross-training and overall professional development of employees.
Requirements:
  • High school diploma or equivalent (GED); college experience a plus.
  • Prior management experience.
  • Proven customer service-related experience.
  • Proficient computer skills, including MS Office 365, and willingness to learn new technology.
  • Excellent communication skills, both written and verbal.
  • Ability to effectively work both individually and in a team environment.
  • Willingness to embrace and perform continuous training and professional educational programs.
  • Team building, coaching, and mentoring.
  • Promotes inclusivity and creates an environment where everyone feels valued.

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