Customer Service Representative

4 weeks ago


Lakeland, Florida, United States Primo Water Full time
Customer Care Agent Task

At Primo Water, we're committed to delivering exceptional customer experiences. As a Customer Care Agent, you'll play a vital role in resolving customer issues and ensuring their needs are met.

Key Responsibilities:

  • Anticipate and address customer needs, providing tailored solutions to meet their expectations.
  • Handle and resolve customer inquiries, escalating issues as necessary to ensure timely resolution.
  • Provide accurate and timely information on products, services, and processes.
  • Schedule service requests and appointments, ensuring seamless customer experiences.
  • Record and address customer complaints, maintaining a respectful and professional demeanor.
  • Stay up-to-date on products, services, and processes, leveraging systems and processes efficiently and effectively.
  • Meet or exceed established goals, demonstrating adaptability and a commitment to excellence.

What We Offer:

  • A comprehensive benefits package, including health, dental, and vision insurance, as well as a 401(k) savings plan with employer contributions.
  • Opportunities for personal and professional growth, empowering you to maximize your potential.
  • A supportive and inclusive work environment, valuing diversity and promoting a culture of excellence.

As a Customer Care Agent at Primo Water, you'll have the opportunity to make a meaningful impact on our customers' lives. If you're passionate about delivering exceptional customer experiences and committed to excellence, we encourage you to apply.



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