Senior Client Success Architect

5 days ago


Waltham, Massachusetts, United States ServiceNow Full time
Role Overview

ServiceNow is seeking a seasoned Senior Client Success Architect to accelerate platform adoption and improve customer outcomes across 1-3 large enterprise accounts.

Key Responsibilities
  • Develop C-level executive relationships and manage client accounts
  • Understand client goals and develop tailored roadmaps
  • Execute successful co-delivery models and drive time-to-value
  • Maintain client relationships and advocate for ServiceNow's best practices
Requirements
  • 8+ years experience in professional services or equivalent
  • Management consulting experience in technology-enabled transformations
  • Experience working with F1000 accounts and CIO/CFO level executives
  • Deep understanding of digital transformation and industry goals


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