Customer Service Representative

4 weeks ago

Bethesda, Maryland, United States Williams-Sonoma Full time
About the Team

We're a team of passionate individuals dedicated to enhancing the quality of our customers' lives at home. Our mission is to put the customer at the center of everything we do, every day. Our corporate values guide our actions and decisions, focusing on our People First culture, customers, quality, shareholders, integrity, and corporate responsibility.

Responsibilities

  • Maintain a lively and upbeat store environment for customers and teammates.
  • Engage multiple clients at the cash wrap and create a positive, lasting impression by offering personalized service.
  • Accurately and efficiently perform register/POS transactions, sales, returns, exchanges, and more.
  • Ensure accurate ringing and pricing of merchandise, using price overrides when necessary to charge the correct, current price of SKUs.
  • Manage all aspects of a customer's expectations, clearly communicating product information, care, maintenance, timeframes, and delivery.
  • Affirm the client's purchase and offer additional merchandise suggestions to complement and complete initial selections.
  • Ensure clients are aware of all promotions that may impact sales.
  • Share information and testimonials about products, in-store events, and workshops that enhance the customer experience.
  • Maintain visual standards and supplies of the cash wrap area.
  • Maximize resources to get customers what they want and resolve any issues.
  • Perform other duties as assigned by management, complying with all Company policies and procedures.
  • Foster an environment where all associates are treated fairly and with dignity and respect, in accordance with our People-First Philosophy.

Criteria

  • Love closing sales and can articulate a proven ability to exceed goals.
  • Thrive in an entrepreneurial environment and are constantly looking for ways to think outside the box.
  • Passionate about creating lasting relationships with customers by capturing contacts, reconnecting, and promoting all of the inspiration, events, and services Williams-Sonoma has to offer, including the Williams-Sonoma Credit Card and product launches.
  • Know what questions to ask customers to understand their personal style and needs.
  • Succeed in a team environment while able to work independently and manage your own.
  • High school diploma or equivalent preferred.
  • 1-2 years of experience in a customer service role.
  • Proven ability to prioritize and handle multiple tasks simultaneously.
  • Ability to be mobile on the sales floor for extended periods.
  • Ability to operate the POS system.
  • Ability to lift and mobilize medium to large items, up to 75 pounds, while utilizing appropriate equipment and safety techniques.
  • Full-time associates are expected to have open availability to meet the needs of the business.
  • Part-time flex associates must be available to work a minimum of two regularly scheduled shifts on the weekend and two during the week.

Physical Requirements

  • Ability to be mobile on the sales floor for extended periods.
  • Ability to operate the POS system.
  • Ability to lift and mobilize medium to large items, up to 75 pounds, while utilizing appropriate equipment and safety techniques.

Our Mission Around Diversity, Equity & Inclusion

We firmly believe that working in a culture focused on diversity, equity, and inclusion spurs innovation, creates healthy and high-performing teams, and delivers superior customer experiences. We will create and nurture a global company culture where we confidently bring our authentic selves to work every day: where the only criteria for advancement are the quality of our work, the contributions we make to our teams and the business, and our ability to lead; and where our individual differences - whatever they may be - are valued, explored, and appreciated.

Benefits Just for You

This role offers a competitive compensation package including pay and benefits. Pay is based on several factors, including education, work experience, certifications, geographic location, and more. The anticipated pay range for this role will be: $17.15 - $18.15 per hour.

Depending on your position and location, here are a few highlights of what you might be eligible for:

  • A generous discount on all Williams-Sonoma, Inc. brands.
  • A 401(k) plan and other investment opportunities.
  • A wellness program that supports your physical, financial, and emotional health.
  • Paid vacations and holidays (full-time).
  • Health benefits, dental, and vision insurance, including same-sex domestic partner benefits (full-time).

Williams-Sonoma, Inc. will not commence an immigration case or 'sponsor' an individual for this position at this time (for example, H-1B or other employment-based immigration).

This role is not eligible for relocation assistance.

San Francisco Locations:

Williams-Sonoma, Inc. is an Equal Opportunity Employer. Williams-Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance, or other applicable state or local laws and ordinances.

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