Customer Service Representative
1 week ago
**Company Overview**
IWG PLC is a leading provider of flexible workspace solutions, with a global network of centers in over 120 countries.
As a Community Associate at IWG PLC, you will play a key role in delivering exceptional customer service and ensuring the smooth operation of our centers.
**About the Role**
We are seeking a highly motivated and organized individual to join our team as a Customer Service Representative. The successful candidate will be responsible for providing excellent customer service, managing day-to-day center operations, and maintaining high levels of customer satisfaction.
**Key Responsibilities**
* Provide exceptional customer service, responding to queries and resolving issues in a timely and professional manner* Manage day-to-day center operations, including opening and closing procedures, equipment maintenance, and facilities management* Maintain accurate records and reports, including customer information, inventory, and financial data* Collaborate with the Community Manager to develop and implement strategies to improve customer satisfaction and retention* Stay up-to-date with company policies and procedures, ensuring compliance with all relevant regulations and standards* Perform other duties as required to support the smooth operation of the center
**Requirements**
* High school diploma or equivalent required; degree preferred* Minimum 1 year of customer service experience, preferably in a fast-paced environment* Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues* Ability to work independently and as part of a team, with a focus on delivering results and achieving goals* Strong problem-solving and analytical skills, with the ability to think critically and creatively* Basic computer skills, including proficiency in Microsoft Office and other software applications* Availability to work a variety of shifts, including weekends and holidays
**What We Offer**
* Competitive salary: $19.62 per hour* Generous paid time off plans, including sick leave, vacation, and holidays* Comprehensive benefits package, including medical, dental, and vision insurance* Opportunities for career growth and development, including training and education programs* A dynamic and supportive work environment, with a team-oriented culture
**Salary Estimate:** Based on industry standards and location, the estimated annual salary for this role is between $40,000-$50,000.
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