Business Account Coordinator

7 days ago


Red Wing, Minnesota, United States Red Wing Shoe Company Inc Full time

At Red Wing Shoe Company Inc, we are seeking a skilled Business Account Coordinator to join our team. This role is perfect for individuals who enjoy delivering exceptional customer service and working collaboratively with cross-functional teams.

Company Overview

Red Wing Shoe Company Inc is a global leader in the footwear industry, with a rich history and tradition of innovation. We pride ourselves on our commitment to employee engagement, which has led to a close-knit family atmosphere within our organization.

Compensation and Benefits

We offer a competitive salary range of $44,900 - $57,200, depending on qualifications, as well as opportunities for advancement. Our salary ranges are determined by role, level, and job location, taking into account factors such as job-related skills, competencies, experience, and relevant education or training.

Job Description

In this role, you will be responsible for delivering remarkable customer service to our Industrial Customers and Retailers. You will collaborate with our Industrial Team to assist in account management, coordinating and implementing account and program set up.

Your Essential Duties & Responsibilities include:

  • Providing timely, friendly, and knowledgeable service that exceeds customer expectations.
  • Supporting business advantage accounts by assisting with account set up, program set up, changes, investigations, and resolutions.
  • Collaborating with the Industrial Team to ensure a smooth transition while onboarding new accounts.
  • Partnering with Red Wing for Business on any changes, ensuring all systems are consistent and accurate, and investigating and resolving disputes.
  • Assisting participating retailers with business advantage account questions.
  • Developing and maintaining a deep knowledge and expertise of products, pricing, and procedures, staying up-to-date on relevant industry changes.
  • Educating and assisting customers about product and services, recommending appropriate solutions.
  • Identifying customer needs and providing solutions that fit their requirements via phone and email.

You will also assist with e-commerce online orders.

Required Skills and Qualifications

To be successful in this role, you should possess:

  • Significant knowledge of product offerings.
  • Proficient use of Word, Excel, Outlook, Internet, Salesforce.com, and order systems.
  • Analytical thinking skills.
  • Excellent oral and written communication skills.
  • Customer service-driven approach.
  • Good interpersonal skills and ability to work in a team environment.
  • Ability to relate to diverse cultures and backgrounds.

We are an Equal Opportunity Employer and welcome applications from diverse candidates.



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