Retail Sales and Customer Service Professional

7 days ago

Manhattan Beach, California, United States Recreational Equipment Inc Full time
Job Summary

We are seeking a highly skilled and customer-focused Retail Sales and Customer Service Specialist to join our team at REI in Manhattan Beach, California.

This role is responsible for providing exceptional customer service, supporting sales efforts, and maintaining a high level of visual merchandising standards in the store.

Key Responsibilities
  • Support customers by responding to product, membership, and REI service questions, general inquiries, and customer feedback.
  • Effectively help prepare the store by maintaining and stocking work areas, ensuring all items are accurately priced.
  • Work with store management, visual merchandising point person, and sales leads to maintain visual standards.
  • Promote the sale of REI goods and services, engaging in the steps of REI's Sales and Service Training.
  • Provide customers with product, membership, and service information, including the REI Mastercard program.
  • Process purchase, membership, service, and return transactions at the register, aligning with REI's 100% satisfaction guarantee.
  • Collect payment for goods, make change, and distribute receipts.
  • Perform unique transactions, such as special orders, Outdoor School registration, special ticket sales, and store mail-outs.
  • Identify, research, and resolve customer issues.
  • Support Retail Store Pick-Up by assisting with the receipt of product from truck and processing customer pick-up.
  • Maintain customer and employee hold area by keeping the area organized and removing items beyond the hold dates.
Requirements
  • Previous retail store experience (preferred)
  • Actively participates and collaborates with others on one's own team and across REI for the achievement of business goals.
  • Flexible in one's viewpoints and positions to support the direction taken by others at REI.
  • Uses business knowledge, innovative thinking, and sound judgment in the solution of problems or the pursuit of business opportunities.
  • Consolidates information from various sources, including feedback from others, to reach sound decisions.
  • Effective communication skills.
  • Builds rapport with all kinds of people inside and outside the organization.
  • Knowledgeable of outdoor activities in assigned department.
  • Considers the ultimate impact of decisions and actions on internal and external customers.
  • Works smart by setting effective work goals, establishing priorities, and planning well to produce quality work.
  • Executes effectively by using resources efficiently, meeting deadlines, and keeping others informed of work plans and progress toward goals.
  • Acts upon opportunities and involves and influences others in the accomplishment of worthwhile organizational goals.
  • Availability to work a flexible schedule based on business needs, including evenings and weekends.
About REI

REI is a leader in the outdoor industry, dedicated to inspiring, educating, and outfitting our customers for a lifetime of outdoor adventure and stewardship. We are committed to diversity, equity, and inclusion in the workplace and are an equal opportunity employer.

We offer a comprehensive benefits package, including healthcare, gear and apparel discounts, free equipment rentals, and challenge grants to help employees reach personal outdoor goals.

Join us in our mission to make the outdoors more accessible and enjoyable for everyone.

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