Flooring Industry Business Development Professional

3 days ago

Metairie LA, United States Floor & Decor Holdings, Inc. Full time
Job Overview:
As a Pro Services Specialist at Floor & Decor Holdings, Inc., you will play a crucial role in building relationships with our professional clients (PRO customers) in the hard surface flooring contractor space. This position is focused on understanding trends in the PRO Market, collaboration with the Installation Materials and Design Services departments to build the sales organization and serve our PRO customers.

Salary and Benefits:
The estimated salary for this position is $55,000 - $65,000 per year, based on experience and qualifications. Additionally, you can expect competitive benefits, including bonus opportunities at every level, career advancement opportunities, relocation opportunities across the country, 401k with discretionary company match, employee stock purchase plan, referral bonus program, personal holiday, and volunteer time off program, medical, dental, vision, life, and other insurance plans subject to eligibility criteria.

Key Responsibilities:
  • Execute the PRO Services Blueprint to create a world-class experience for our PRO Customers.
  • Support the PRO desk in-store: phone calls, manage orders, order follow-up, customer support, and escalations.
  • Collaborate with the Store Team to identify PROs in our Store.
  • Maintain extensive knowledge about Floor & Decor products.
  • Train and support the Store Team on how to use our selling process.
  • Understand our PRO business to educate our PRO customers and expand their participation.
  • Offer and assist PROs to sign up for the PRO Premier Rewards Program, download and demonstrate the benefits of the PRO APP.
  • Promote PRO Credit Solutions such as Commercial Business Account or PRO Premier Credit Card.
  • Coordinate and assist with PRO Customers in-store activities.
  • Collaborate in all store initiatives.
  • Demonstrate ability to make effective program and benefit presentations.

Requirements and Qualifications:
  • High School diploma or equivalent; Associate Degree or higher is a plus.
  • 1 year in retail or wholesale contractor sales, service, supply, and/or professional installation.
  • Strong written and verbal communication skills.
  • Experience with Salesforce / CRM software is a plus.
  • Bilingual in Spanish or the most dominant language in the Store trade-area is a plus.

Working Conditions:
This position is hourly, knowing it may include hours which could exceed eight hours in a day. May require travel up to 20%. While performing the duties of this job, the employee is occasionally exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically moderate to noisy.

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