Claims Service Representative III

3 weeks ago


Valencia, California, United States American Automobile Association Full time

Claims Service Representative III Job Summary

The American Automobile Association is seeking a Claims Service Representative III to investigate, evaluate, and negotiate low to moderate complexity claims in compliance with established company technical and customer service standards.

Main Responsibilities:

  • Communicate and interact with various individuals, including insureds and claimants, to gather information and resolve claims.
  • Explain benefits, coverages, fault, and claims processes in compliance with regulatory and statutory requirements.
  • Conduct phone and field investigations to determine liability and damages, and identify and obtain statements from insureds, claimants, and witnesses.
  • Evaluate and determine claim values based on property, bodily injury, and liability data.
  • Negotiate within settlement authority with insureds and claimants to resolve first- and third-party claims.
  • Perform administrative functions, update database production reports, and document and update claim files via company systems.
  • Verify and interpret coverage by gathering necessary information to ensure policy applicability and coordinate with internal and external departments as required.

Requirements:

  • 4-yr. College Degree or equivalent combination of education and/or preferred 2- 3 years Casualty work experience.
  • Ability to service complex casualty claims in Texas, Connecticut, and Rhode Island (subject to change as needs dictate).
  • Computer and line of business technical software skills required.
  • General knowledge of negligence and subrogation principles required.
  • Advanced organization and planning recognition skills required.
  • Advanced oral and written communication skills required.
  • Advanced interpersonal skills required.

Benefits:

  • Health coverage for medical, dental, vision.
  • 401(K) saving plan with company match and Pension.
  • Tuition assistance.
  • PTO for community volunteer programs.
  • Wellness program.
  • Employee discounts.

About American Automobile Association:

American Automobile Association is the largest federation of AAA clubs in the nation, with 14,000 employees in 21 states helping 17 million members. We are committed to delivering legendary, lifetime service to our members and fostering an inclusive work environment that celebrates diversity and promotes equality.



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