Customer Experience Associate II
2 days ago
About the Role:
We are seeking a highly skilled and motivated Customer Experience Associate II to join our team at Conduent Business Services. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities:
- Perform business support or technical work, using data organizing and coordination skills.
- Perform tasks based on established procedures.
- Expand skills within an analytical or operational process.
- Maintain appropriate licenses, training, and certifications.
- Apply experience and skills to complete assigned work.
- Work within established procedures and practices.
- Work with a moderate degree of supervision.
- Bilingual (Fluent in English and Spanish).
Requirements:
- Has developed skillset in a range of processes, procedures, and systems.
- Supports the achievement of company goals by integrating teams for the best outcome.
- Impacts a team through quality of services and information provided.
- Follows standardized procedures and practices and receives moderate supervision and guidance.
- Has no supervisory responsibilities.
- Manages own workload.
- Ability to problem solve, self-guided.
- Evaluates issues and solutions to provide the best outcome for the client and end-users.
What We Offer:
At Conduent Business Services, we value the health and safety of our associates, their families, and our community. We are an equal opportunity employer and consider applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
We are committed to providing a safe and inclusive work environment for all our associates. If you require a reasonable accommodation to apply for or compete for employment with Conduent Business Services, please click on the following link, complete the accommodation request form, and submit the request by using the Submit button at the bottom of the form.
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