Director of Commercial Operations

5 days ago

Chicago, Illinois, United States Jones Lang LaSalle Incorporated Full time

Commercial Real Estate Career Opportunities at JLL. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and find a place where they belong.

About the Role

The Director of Commercial Operations is responsible for assisting the General Manager in managing specific assets and ensuring client and tenant satisfaction. They work closely with the GM to achieve financial results and operating objectives, understanding client investment objectives, developing property-specific strategic plans, and overseeing the implementation of approved initiatives by managing the property team.

Responsibilities:
  • Administrative Tasks: Maintain knowledge of lease agreements, ensure compliance from an accounting and operations perspective, review and approve purchases of supplies and equipment, prepare annual submissions for industry awards, and ensure compliance with property manuals and systems.
  • Financial Management: Assist with preparation and review of annual jurisdictional forms and filings, work with Client Accounting Services (CAS) on accounting processes, participate in on-site bookkeeping functions, prepare and review financial documents related to building operations, assist with preparation of the annual budget documentation, and report any variances, concerns, and projections to the GM.
  • Operations Oversight: Implement asset management plan, inspect property and equipment, recommend projects for enhancing property value, assign employees to duties according to guidelines, arrange for property maintenance, alterations, and upkeep, maintain emergency evacuation procedures and life safety systems, and assist with compliance programs and policies.
  • Tenant/Client Service: Serve as primary or secondary contact for tenant service requests, meet with tenant representatives regularly, communicate with the property team, conduct periodic inventory of building contents and property conditions, inspect properties to ensure compliance with standards and procedures, and manage the tenant move-in/move-out process.
  • Management Duties: Employ or contract on-site management and engineering personnel, manage the development of the Quality Tenant Service program, supervise employees in accordance with company policies and applicable laws, and perform miscellaneous tasks as assigned.
Requirements:

The ideal candidate will possess strong communication skills, both written and verbal, organizational skills, ability to provide constructive solutions, and work effectively in a team or independent setting. Proficiency in Microsoft Office and client focus are important skills to have. A real estate license is required within six months of starting your position and must be maintained throughout employment.

Qualifications:
  • Bachelor's degree
  • Minimum 7 years of commercial real estate or property management experience
  • Minimum 3-4 years of experience managing a team of 3 or more people
  • Ability to read, analyze, and interpret legal documents, business periodicals, professional journals, technical procedures, or government regulations
  • Ability to effectively present information and respond to questions from various stakeholders
  • Mathematical skills: Ability to perform calculations related to discounts, interest, commission, prorations, percentages, rent, and financial statements
  • Possesses financial and accounting acumen
  • Strong problem-solving skills
  • Ability to define problems, collect data, establish facts, and draw valid conclusions
  • Capability to work with limited standardization and interpret instructions effectively
  • Strategic thinking and implementation orientation
  • Other skills and abilities: Proficient in Microsoft Office and other required software programs, familiarity with various budget applications, ability to travel within the local region, self-starting and multitasking capabilities, ability to provide constructive and value-add solutions, works effectively both independently and as part of a team, and client-focused approach
Preferred Qualifications:
  • LEED AP/Accreditation
About Us

Jones Lang LaSalle Incorporated is an industry leader that empowers you to shape a brighter way. We offer a comprehensive and competitive benefits plan, a supportive, caring, and diverse work environment designed for your growth and well-being, and a platform to make meaningful impact on the community and the environment through our sustainability initiatives.

Location

On-site – Chicago, IL

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