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Accounts Receivable and Collection Supervisor
1 month ago
This is an exciting opportunity to create a highly impactful Collections process in a growing organization. The position will provide the right candidate an opportunity to help grow the company's bottom-line results.
As an Accounts Receivable Coordinator, you will lead efforts to investigate, negotiate, and collect delinquent client account balances. Individuals with an inquisitive mindset, an ability to build a rapport with our parking customers and analyze account balances are encouraged to apply.
The ideal candidate must have a demonstrated ability to create and sustain best in class collection processes.
Key Responsibilities- Provide organizational leadership and subject matter expertise on monthly parking A/R.
- Monitor and enforce payment plans agreed to by delinquent customers. Promptly bring any potential problem to their supervisor's attention.
- Establish and maintain strong working relationships with Customer Care, Operations, Accounting, and external Collections Agency to manage the monthly parking collections cycle.
- Develop post orders for individual locations & client profiles.
- Reconcile customer accounts and resolve customer issues. Identify payment discrepancies and initiate dispute resolution process to facilitate rapid collection.
- Prepare accounts receivable aging with collection status reporting for stakeholders. Prepare and communicate collection updates to internal stakeholders.
- Perform analysis of account balances to ensure payment and billing activities align with policies and procedures.
- Partners with the Customer Care/Operations/Accounting team to resolve billing disputes discovered during the collections process. Demonstrated ability to establish cross-departmental partnerships.
- Respond to inquiries and request from internal departments.
- Update monthly parking customer account information in the billing system as needed.
- Coordinates with outside bill collections organizations to ensure customer payments are accurate, timely, and correctly applied in the billing system.
- Establish and maintain thorough records documenting customer communications.
- Recommend, and work to implement, A/R and Collection best practices and continuously improve processes and procedures.
- Miscellaneous duties as assigned.
- Bachelor's degree
- One to three years of experience in overseeing Accounts Receivable and Collections processes.
- Excellent oral/written communication and customer service skills.
- Ability to multi-task and be flexible with job duties
- Excellent computer skills including Microsoft Office
- Critical Qualifications
- Customer service oriented
- Analytical skills to resolve issues.
- Highly organized and detail focused.
