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Field Service Technician

1 month ago

Winchester, Virginia, United States Gregory Poole Full time
Job Summary:

As a Field Service Technician at Gregory Poole Equipment Company, you will be responsible for performing advanced repairs on material handling equipment to the customer's satisfaction while in the field. This role requires a high level of technical expertise and the ability to work independently with minimal supervision.

Key Responsibilities:

  • Review the work schedule, check the equipment and supplies required to perform the work scheduled, and comply with PPE requirements.
  • Use repair manuals, parts manuals, and parts diagrams to troubleshoot engines, engine fuel systems, transmissions, and other components on material handling equipment.
  • Load service truck with parts and equipment needed for field repairs to material handling equipment.
  • Use lift trucks, hoist on truck, and other aides to lift or move parts into position to be repaired.
  • Perform all necessary safety checks on the equipment per procedures and policy.
  • Use miscellaneous resources and computers to reference parts, get information about parts, and enter data into record systems.
  • Use hand and power tools to disassemble/reassemble parts or equipment, drain fluids into tubs, clean parts with rags, cleaners.
  • Climb up onto, under, and into vehicles, use hand and power tools to disassemble/reassemble: sheet metal, engines, transmissions, fuel systems, and other parts or equipment.
  • Replace pumps, batteries, radiators, bearings, seals, wiring, solenoids, fuel lines, nozzles, test float valves, glow plugs, alternators.
  • Use hoists on service truck to move parts that need to be moved off of vehicle and onto service truck and to move items back to vehicle to be reassembled.
  • Use meters, measuring devices, and computers to test and recalibrate equipment, train operators when necessary, complete warranty paperwork.
  • Perform inspections, do preventative maintenance, change oil, replace filters, belts, coolants, hoses, may drain/clean/refill fuel systems.

Requirements:

Education:
High school education or GED required.

Work Experience:
At least six years of experience with at least two years of experience on Yale, Clark, or other similar equipment; must be proficient in at least two mechanical systems (i.e. transmissions, engines, hydraulics, etc.) for numerous model lines.

Physical:

Must be able to daily and repeatedly stoop, kneel, bend, and climb beside, onto, and underneath various equipment to perform diagnosis and repairs.

Must be able to effectively see to perform repairs, research technical manuals, and develop written repair work order reports.

Must be able to routinely and physically lift/position various parts to perform repairs/service and manually handle parts up to 100 pounds, as well as use mechanical hoist for heavier parts.


Other:
Must be able to effectively write repair activities on customer work orders.

Must have cognitive reasoning and problem-solving skills to apply knowledge, written information, and verbal instructions in repairing/servicing unusual and/or unknown technical equipment operational problems.

Should have exposure to PC-based equipment and parts information; can work independently with minimal supervision. Ability to effectively communicate promoting good customer service.

Field activity: must be able to daily operate a service vehicle and drive for extended periods to reach customer locations.

Must be able to effectively communicate using telephones to receive instructions and to provide service information.

Additional:

Field activities require a valid state driver's license (obtain within 30 days of hire a valid license within the state of GPEC's operation) AND possess a safe driving record, as outlined in our GPEC Motor Vehicle Policy.

Some vehicles may require having or obtaining a valid Commercial Driver's License (CDL).