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Customer Service Representative

1 month ago

Roseville, Michigan, United States U-Haul Full time
Customer Service Representative Job Summary

U-Haul is seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be the face of our company, providing exceptional service to customers and ensuring their needs are met. This role involves working with customers to resolve issues, answering questions, and educating them on our products and services. You will also be responsible for inspecting and maintaining equipment, as well as assisting with the dispatch and return of equipment.

Responsibilities:
  • Assist customers with U-Haul products and services
  • Use U-Scan technology to manage rentals and inventory
  • Move and hook up U-Haul trucks and trailers
  • Clean and inspect equipment on the lot
  • Answer questions and educate customers on products and services
  • Prepare rental invoices and accept equipment returned from rental
  • Install hitches and trailer wiring
  • Fill propane
  • Drive a forklift
  • Participate in ongoing continuous education through U-Haul University

Requirements:
  • Valid driver's license and ability to maintain a good driving record
  • High school diploma or equivalent
  • Ability to work in different weather conditions
  • Ability to work on weekends, holidays, etc.

Work Environment:

The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts or machines, fumes or irritant chemicals. May be required to use protective clothing or gear such as masks, goggles, gloves or shields.

Physical Demands:

The work requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights and moving equipment weighing a minimum of 50 lbs. assisted or unassisted.

U-Haul Offers:
  • Career stability
  • Opportunities for advancement
  • Mindset App Reimbursement
  • Gym Reimbursement Program
  • Health insurance & Prescription plans, if eligible
  • Paid holidays, vacation, and sick days, if eligible
  • Life insurance
  • MetLaw Legal program
  • MetLife auto and home insurance
  • Discounts on Apple products, Dell computers, cell phone plans, hotels, and more
  • 401(k) Savings Plan
  • Employee Stock Ownership Plan (ESOP)
  • 24-hour physician available for kids
  • Dental & Vision Plans
  • Business travel insurance
  • You Matter EAP
  • LifeLock Identity Theft Protection
  • Critical Illness/Group Accident Insurance
  • Dave Ramsey's SmartDollar Program

Benefits:

U-Haul offers a range of benefits to support the health and well-being of our employees, including career stability, opportunities for advancement, and a comprehensive benefits package. We also offer a range of perks, such as mindset app reimbursement, gym reimbursement, and discounts on Apple products and more.

Why Work at U-Haul?

At U-Haul, we are committed to creating a culture of health and wellness. We offer a range of benefits and perks to support the health and well-being of our employees, and we are proud to be an equal opportunity employer. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply for this position.