Luxury Front Desk Manager Position in Historic Savannah
4 days ago
We are seeking an exceptional Front Office Manager to join our team at the AC Hotel Savannah Historic District. As a key member of our hotel's Management Team, you will be responsible for overseeing the smooth operation of our Front Office.
Key Responsibilities- Guest Experience: Ensure that all guests receive exceptional service and have their needs met promptly and professionally.
- Staff Management: Lead and develop a high-performing Front Desk team, providing coaching, training, and regular feedback to ensure excellent service delivery.
- Operations: Maintain accurate records, manage front desk operations, and oversee transactions, billing, and rate management.
- Collaboration: Work closely with other departments to meet guest needs and exceed expectations.
- Bachelor's degree preferred
- 4-6 years' related experience, with FOSSE experience required
- 3+ years of management experience, preferably with Marriott Brand
- Must be authorized to work in the United States
- Leadership and team management skills
- Organizational skills and attention to detail
- Strong verbal and written communication skills
- Adaptability and problem-solving abilities
- Interpersonal skills and strong customer service orientation
- Computer skills
- Employer-sponsored medical insurance plans
- Vision & Dental insurance
- Vacation / Holiday pay
- 401k and Roth Retirement Savings programs
- Employee Wellness Program
- Free access to financial education platform
- Employer-paid Accidental Death and Dismemberment Insurance
- Travel discounts on room rates and food/beverage purchases through the hotel brand
- Flexible Spending Account
- Group Life Insurance for spouse and/or children
- Critical Illness Coverage
- Short Term Disability Insurance
North Point Hospitality is a multi-brand hotel development and management company based in Atlanta, GA. Our philosophy centers around developing upscale, brand-defining hotels in prime markets, partnering with industry leaders such as Hilton and Marriott. With a proven track record, North Point and its affiliate companies have developed 29 hotels from the ground up with a total investment over $540 million.
Salary and BenefitsThe salary for this position is estimated to be between $58,000 to $65,000 per year, plus benefits. We offer a comprehensive benefits package to support the well-being of our employees.
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