Guest Services Associate

1 week ago


Bend, Oregon, United States Wyndham Destinations Full time

About Us

At Wyndham Destinations, we're passionate about delivering exceptional vacation experiences to our guests. As a leading provider of vacation ownership, we offer a unique blend of hospitality and resort management services.

Job Summary

We're seeking a highly skilled Guest Services Associate to join our team. As a key member of our resort staff, you'll be responsible for providing warm welcomes, excellent service, and memorable experiences for our guests.

Key Responsibilities

  • Extend hospitality with heart to guests from around the world
  • Guide guests through the registration process, issue unit keys, and provide information about the resort and area attractions
  • Process cash and credit card transactions strictly following established procedures
  • Balance cash receipts, perform bucket checks, and complete other cashier/money handling responsibilities
  • Complete all check-out procedures and verify that the correct charges and credits are reflected in guest folios
  • Reserve and confirm reservations for individuals and/or groups
  • Provide guests with room rate quotes
  • Respond to guest inquiries and concerns as quickly and completely as possible

Requirements

  • Professional appearance and a positive, can-do attitude
  • Excellent communication skills with the ability to read, write and understand English
  • Ability to solve problems with minimal supervision
  • Basic math skills and knowledge of proper cash handling procedures
  • Ability to multitask and work in a fast-paced environment
  • Strong attention to detail and organization skills
  • Basic computer and office skills

What We Offer

  • A diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week
  • Flexible spending accounts
  • Life and accident coverage
  • Disability
  • Depending on position, paid time off, parental leave and holidays
  • Wish day paid time to volunteer at an approved organization of your choice
  • 401k with employer match
  • Legal and identity theft plan
  • Voluntary income protection benefits
  • Wellness program
  • Employee Assistance Program

Why Join Our Team

At Wyndham Destinations, we're committed to creating a workplace culture that's inclusive, supportive, and fun. We believe in delivering exceptional experiences for our guests, and we're looking for talented individuals who share our passion for hospitality and customer service.



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