Customer Service Expert

3 weeks ago


Miami, United States Groot Hospitality Full time
Job Description

Job Title: Server Team Member

Job Summary:

Groot Hospitality is seeking a highly skilled and dedicated Server Team Member to join our team. As a Server Team Member, you will be responsible for providing exceptional customer service and ensuring that every guest has a memorable dining experience.

Key Responsibilities:

  • Provide exceptional customer service: Greet guests in a friendly and welcoming manner, take orders, and serve food and beverages in a timely and efficient manner.
  • Manage tables and ensure efficient service: Manage tables effectively, ensuring that guests receive prompt and attentive service, and that tables are cleared and reset in a timely manner.
  • Upsell and promote menu items: Promote menu items and specials to guests, and make recommendations to enhance their dining experience.
  • Work effectively as part of a team: Collaborate with other servers, bartenders, and kitchen staff to ensure seamless service and a positive guest experience.
  • Maintain a clean and safe work environment: Maintain a clean and safe work environment, adhering to health and safety standards and protocols.
  • Meet sales and productivity targets: Meet or exceed sales and productivity targets, and contribute to the success of the restaurant.

Requirements:

  • High school diploma or equivalent: A high school diploma or equivalent is required.
  • Previous experience in a fast-paced environment: Previous experience in a fast-paced environment, such as a restaurant or bar, is preferred.
  • Excellent communication and interpersonal skills: Excellent communication and interpersonal skills are essential for this role.
  • Ability to work effectively in a team environment: The ability to work effectively in a team environment and contribute to a positive and productive team culture is essential.
  • Physical stamina: The ability to stand for long periods, lift heavy objects, and move quickly and efficiently is required.

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