Commercial Client Services Specialist

6 days ago


Brooklyn, New York, United States Nesco Resource Full time
About the Role

We are seeking an experienced Loan Servicing Team Member to join our team at Nesco Resource. This is a key position responsible for commercial client support functions through telephone or written requests.

Job Responsibilities
  • Process moderate procedures, analysis, tasks, and reporting related to documentation for products or processes.
  • Review and ensure proper documentation or procedures for complex activities; check the work of less experienced employees.
  • Identify and resolve moderate issues by following established guidelines; escalate complex problems to a Senior Specialist or supervisor.
  • Provide service regarding billing inquiries, service requests, suggestions, and complaints from customers.
Day-to-Day Tasks Include:
  • Perform accurate and timely monetary processing (e.g., processing Dollar Transaction Forms and Loan Initial Funding Requests).
  • Balance general ledger entries via the Automated Posting Application (APA) to minimize account outages; work with the Accounting department to correct discrepancies.
  • Post DDA entries via APA to the Hogan system; send out cashier checks and process outgoing wires based on service requests.
  • Process requests via departmental Quest, databases, and KeyView system, including Fee Waiver requests and changes to indicative account information.
  • Perform maintenance transactions on the CLS system (e.g., setting up borrowing base ticklers and other monetary/indicative system changes).
Requirements
  • High School Diploma or equivalent work experience required; Bachelor's degree in Finance or Accounting preferred.
  • 2 years of experience with a strong knowledge of commercial loan servicing.
  • Solid understanding of accounting principles.
  • Familiarity with systems such as CLS/CL3 and LoanIQ.
Estimated Salary Range: $60,000 - $80,000 per yearContact Information:

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