Access Representative I

4 weeks ago


Kansas City, Missouri, United States Children's Mercy Hospitals and Clinics Full time
Job Summary

This role provides quality support services of registration and other related tasks within the revenue cycle. The data collection processes performed by this role directly impact departments such as Health Information Management, Patient Financial Services, clinical services, and other areas within the hospital.

Key Responsibilities
  • Obtains, enters, and verifies demographic and financial information in the computer system for registration areas including ambulatory services, ancillary departments, emergency room, urgent care, lab, and radiology.
  • Collects point of service payments in accordance with department policy and practice.
  • Adheres to customer service guidelines for the Patient Access Department and demonstrates excellent customer service delivery in daily interactions.
  • Meets all business and compliance expectations of the department and CMH.
Requirements
  • HS diploma or equivalent required and 1-2 years experience One year of experience in customer service, patient access, revenue cycle or business office setting.
  • Associate's Degree preferred and 1-2 years experience One year of experience in customer service, patient access, revenue cycle or business office setting.
About Children's Mercy

Children's Mercy is a leading pediatric hospital that provides compassionate care to children and families. We are committed to creating a diverse and inclusive workforce that reflects the community we serve.



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