Front Desk Representative
2 days ago
McMenamins is seeking a highly skilled and customer-focused Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a memorable experience.
Key Responsibilities:- Check-in and check-out hotel guests, ensuring a smooth and efficient process
- Take reservations in person, by email, or by phone, providing accurate and timely information
- Handle cash and credit transactions, maintaining a high level of accuracy and attention to detail
- Assist with guest requests, providing solutions to meet their needs
- Answer and direct phone calls, responding to inquiries and resolving issues
- Inform guests of property and area attractions, promoting our services and amenities
- Maintain a clean and organized front desk area, adhering to our high standards of cleanliness and safety
- Previous hotel or customer service experience preferred
- Some accounting skills and cash handling experience preferred
- Ability to accurately handle cash and work with numbers
- Experience with high volume phone lines preferred
- Excellent customer service, communication, and phone skills
- Flexible schedule including days, evenings, weekends, and holidays required
- Provide exceptional customer service in a high-volume environment
- Quickly solve problems in an effective manner
- Work for long periods on feet, including frequent walking and stair climbing
- Perform repetitive movements, such as pushing, pulling, bending, and twisting
- Perform fine hand manipulation, including handling small and large objects, computer keyboard usage, and writing
- Ability to communicate clearly and effectively
- Ability to stay calm and friendly in stressful situations
- Ability to remain calm and focused in a high-volume, deadline-oriented work environment
- Must have a value for diversity and the ability to work with individuals from different backgrounds
- Be positive, polite, and cooperative with coworkers, managers, and customers
- Safely lift and carry heavy objects with a hand truck or the help of another person if necessary
- Assist with housekeeping duties as directed by manager
- Work with chemicals used in cleaning and sanitizing
At McMenamins, we value our employees and strive to create a positive and inclusive work environment. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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Front Desk Representative
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Bothell, Washington, United States McMenamins Full timeJob Summary:McMenamins is seeking a highly skilled and customer-focused Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service, handling reservations, and ensuring a seamless guest experience.Key Responsibilities:Provide exceptional...
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Bothell, Washington, United States McMenamins Full time{"title": "Front Desk Agent Position", "description": "At McMenamins, we're seeking a skilled Front Desk Agent to join our team. As a key member of our hospitality team, you'll be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.Key Responsibilities:Check-in and check-out hotel...
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