Client Services Director

4 weeks ago


Wilmington, North Carolina, United States BAYADA Home Health Care Full time
Job Title: Client Services Manager

BAYADA Home Health Care is seeking a highly motivated and experienced Client Services Manager to join our team in Wilmington, NC. As a Client Services Manager, you will play a critical role in ensuring the delivery of high-quality home health care services to our clients.

Key Responsibilities:
  • Provide exceptional customer service and quality home care to our clients
  • Manage the coordination of client services and emergent scheduling issues
  • Grow and manage your caseload while maintaining effective fiscal management
  • Build strong relationships with clients, referral sources, payors, and community organizations
  • Develop and maintain effective communication with the team
  • Partner with Clinical Managers to provide supervision and support to field employees
Qualifications:
  • Bachelor's degree required
  • Prior medical office or home care experience preferred
  • Prior supervisory experience a plus
  • Demonstrated record of successfully taking on increased responsibility
  • Ambition to grow and advance beyond current position
  • Strong computer skills required (electronic medical record)
  • Excellent communication and interpersonal skills
Why Choose BAYADA?
  • BAYADA offers a stable and structured national company with the values and culture of a family-owned business
  • Newsweek's Best Place to Work for Diversity 2023
  • Newsweek Best Place to Work for Women 2023
  • Newsweek Best Place to Work (overall) 2024
  • Newsweek Best Place to Work for Women and Families 2023
  • Glassdoor Best Places to Work 2018 and 2019
  • Forbes Best Places to Work for Women 2020
  • Paid weekly
  • Mon-Fri work hours
  • AMAZING culture
  • Strong employee values and recognition
  • Small team at a local office
  • Growth opportunities
  • BAYADA offers a comprehensive benefits plan that includes paid holidays, vacation, and sick leave, vision, dental, and medical health plans, employer-paid life insurance, 401k with company match, direct deposit, and employee assistance program

BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state, and local laws.



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