Workforce Development Professional
7 days ago
**About Equus Workforce Solutions**
We are a leading provider of workforce development services in North America, dedicated to helping job seekers and career changers prepare for and advance in high-growth, high-demand industries.
Job Overview:
As a Workforce Development Professional with Equus, you will play a critical role in delivering comprehensive workforce solutions at integrated career centers, sector-focused centers, and community partner sites. Your mission will be to empower customers to achieve their vocational and employment goals, ensuring they remain engaged with assigned work activities and supported in their pursuit of successful employment and retention.
About the Role:
This is an exceptional opportunity for a highly motivated individual with a passion for customer service, case management, and workforce development. As a Workforce Development Professional, you will:
- Provide one-on-one support to customers, helping them carry out a successful job search, gain employment, and retain employment for one year.
- Conduct workshops to reinforce job retention skills and provide coaching, counseling, and case management related to customer pursuit of activities and goals.
- Review assessment documents, incorporating customer input into their vocational and employment goals and the steps to achieve those goals.
- Coordinate with other providers of services to ensure customers receive the support needed to find and retain employment.
- Partner with Business Services Coordinators to refer clients to open positions that match employment goals.
- Use daily, real-time feedback to improve performance and understand and follow all HRA policies and procedures related to vocational rehabilitation services.
Requirements:**
To succeed in this role, you will need:
- Bachelor's Degree or higher in social services or a related field, such as psychology, vocational rehabilitation, or occupational rehabilitation, and four years of direct customer service experience providing case management in a clinical or social service environment, or an equivalent combination of education and experience.
- Experience in a fast-paced, team environment that is performance driven.
- Exceptional customer service and engagement skills, preferably with training or experience in motivational interviewing and care management techniques.
- Excellent organizational skills and strong attention to detail.
- Experience with publicly-funded programs, preferably Temporary Assistance for Needy Families experience.
- Ability to use various electronic systems to carry out duties and responsibilities.
Compensation: $23.15 - $24.05 per hour
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