Travel Experience Coordinator

4 days ago


Pawtucket, Rhode Island, United States COLLETTE TRAVEL SERVICE INC Full time

We are currently seeking a highly motivated and customer-focused Travel Experience Coordinator to join our team at Collette Travel Service Inc.

About the Role:

In this role, you will be responsible for providing exceptional customer service to our guests, ensuring that their travel experiences are nothing short of extraordinary. As a key member of our Client Care Team, you will be working closely with our sales team, internal departments, and external partners to provide personalized support and ensure seamless execution of our travel programs.

Key Responsibilities:
  • Provide outstanding customer service through inbound and outbound calls, emails, and other communication channels
  • Build strong relationships with guests, travel agents, and partners to optimize the customer experience
  • Educate guests on our product offerings, highlighting the advantages of traveling with Collette and promoting upgrades and offers
  • Process and review all customer requests accurately and efficiently, including reservations, tour changes, and flight schedule modifications
  • Collaborate with the sales team and internal departments to resolve customer issues and enhance guest satisfaction
Requirements:
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment with multiple priorities and deadlines
  • Strong computer skills, including proficiency in CRM management, Microsoft Excel, Outlook, and Word
  • Attention to detail and ability to organize and prioritize tasks effectively
  • Flexibility to adapt to changing circumstances and work collaboratively as part of a team
  • Pay range: $16.50 per hour

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional travel experiences, we encourage you to apply for this exciting opportunity.



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