Fitness Center Team Lead

1 week ago


Natick, Massachusetts, United States Planet Fitness Inc. Full time
About Planet Fitness Inc.

Planet Fitness Inc. is a leading fitness center chain dedicated to providing an affordable, high-quality fitness experience for its members.

Estimated Salary Range

$40,000 - $60,000 per year, depending on location and experience.

Job DescriptionCompany Overview

We're continuously seeking top talent to join us in cultivating the Judgement Free Zone and shaping the future of our brand.

Job Responsibilities
  • Opens the gym on time.
  • Greet members, prospective members and guests, providing exceptional customer service.
  • Handle all front desk related activities including:
    • Answer phones in a friendly manner and assist callers with a variety of questions.
    • Check members into the system.
    • New member sign-up.
    • Take prospective members on tours.
  • Facilitate needed updates to member's accounts.
  • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
  • Assist in maintaining the neatness and cleanliness of the club.
Required Skills and Qualifications
  • Customer service background preferred.
  • Basic computer proficiency.
  • A passion for fitness and health.
  • Upbeat and positive attitude.
  • Punctuality and reliability is a must.
  • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
  • Strong listener with the ability to empathize and problem solve.
  • Demonstrate diplomacy in all interactions while using appropriate behavior and language.
  • High School diploma/GED equivalent required.
  • Must be 18 years of age or older.
Benefits

We offer a range of benefits to our employees, including competitive salaries, opportunities for advancement, and a supportive work environment.

Working Hours

Monday - Friday, 5AM to 12PM.



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