Dental Office Receptionist
4 weeks ago
About the Role:
As a Receptionist at PDS Health, you will play a vital role in creating a positive patient experience. Your primary responsibilities will include greeting patients and guests, answering phone calls, and scheduling appointments. You will also be responsible for maintaining accurate patient records and ensuring that all tasks on the front office checklist are completed daily.
Key Responsibilities:
- Model company culture and values by providing exceptional customer service to patients and guests.
- Support the patient experience process by ensuring patients are comfortable during their visit and scheduling appointments that result in a smooth, productive day for healthcare providers.
- Interact and communicate with patients and guests in the reception area during their wait time.
- Answer telephones in a timely manner and handle all calls with efficiency and thoroughness.
- Ensure that all tasks on the front office checklist are completed daily.
- Post payments to patient accounts in accordance with company policies.
- Be subject matter expert in practice management system with regards to patient registration, e-check in, and ensuring account information is accurate and up to date for each visit.
- Confirm all patient appointments in accordance with office confirmation policies or a minimum of 2 days in advance.
- Ensure all patient messages received from the contact center are returned and resolved in a timely manner.
- Participate in daily morning huddles, monthly team meetings, and any other meetings as required.
- Understand business imperatives and how the role directly impacts metrics.
- Demonstrate stewardship of the PDS Brand by making decisions consistent with the PDS Brand framework.
- Become knowledgeable and support clinicians on patient education regarding the Mouth-Body Connection.
- Maintain an appropriate professional appearance and demeanor in accordance with company policies and address others professionally and respectfully.
- Ensure compliance with company policies, as well as state, federal, and other regulatory bodies.
Qualifications:
- High School Diploma or general education degree (GED).
Preferred Qualifications:
- Prior coursework or on-the-job training in the fields of dentistry, insurance, or business.
Knowledge, Skills, and Abilities:
- Knowledge of office practices, technology applications, and patient insurances.
- Results-oriented individual with a passion for delivering exceptional patient experiences.
- Patient advocate with excellent communication and interpersonal skills.
- Process-focused operator with a strong attention to detail and ability to manage multiple tasks.
- Financial acumen with a strong understanding of business metrics and drivers.
- Influencer with excellent communication and interpersonal skills.
- Self-motivated and reliable individual capable of working independently and as part of a team.
- Ability to manage tasks and time effectively without compromising the quality of work.
- Excellent interpersonal, oral, and written communication skills.
- Ability to handle and maintain extreme confidentiality with patient records.
- Organized and detail-oriented individual able to work in a fast-paced environment.
Benefits:
- Medical, dental, and vision insurance.
- Paid time off.
- Tuition reimbursement.
- 401K.
- Paid time to volunteer in your local community.
PDS Health is an Equal Opportunity Employer. We celebrate diversity and are united in our mission to create healthier and happier team members.
$16.25-$22.75 / Hourly
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