Patient Experience Consultant

4 weeks ago


Rockford, Illinois, United States UW Health in Northern Illinois Full time
Job Summary:

UW Health in Northern Illinois is seeking a highly skilled Patient Experience Consultant to lead key patient experience strategies and initiatives. This role will operate from a global UW Health perspective, providing leadership, coordination, and organization for patient experience efforts. The ideal candidate will have a strong understanding of patient experience best practices and the ability to coach leaders, providers, and staff on implementation and sustainability.

Key Responsibilities:

• Interface with senior leaders, physicians, directors, and managers to assist in translating organizational strategy into patient experience key initiatives.
• Coach leaders, providers, and staff on practical ways to implement and sustain patient experience best practices.
• Facilitate setting team improvement goals and expectations based on sound analytic analysis.
• Foster a professional teamwork environment conducive to performance improvement, employee growth, and understanding of the patient experience ultimately leading to employee engagement.

Requirements:

• Bachelor's Degree in a healthcare-related field, education, or professional development-related field.
• Minimum two years of healthcare experience with at least one year of patient experience focus.
• Ability to influence and lead by example and establish and maintain positive relationships.
• Effective interpersonal and group facilitation skills, promoting teamwork and collaborative alliances.

What We Offer:

• Competitive pay and comprehensive benefits package including PTO, Medical, Dental, Vision, retirement, short and long-term disability, paternity leave, adoption assistance, tuition assistance.
• Annual wellness reimbursement.
• Opportunity for on-site day care through UW Health Kids.
• Tuition reimbursement for career advancement—ask about our fully funded programs.
• Abundant career growth opportunities to nurture professional development.
• Strong shared governance structure.
• Commitment to employee voice.

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