Sales Support Specialist
7 days ago
We are seeking a diligent and proactive Sales Assistant and Customer Care Coordinator Trainee to join our team at ALTIVIA Petrochemicals in Houston, TX. The ideal candidate will be highly organized, detail-oriented, and capable of multitasking.
Key Responsibilities
* Support the sales team with administrative and some transactional tasks
* Coordinate with the sales team to ensure timely follow-up on leads and customer inquiries
* Distributes monthly price adjustments letters to customers (coordinated by product managers)
* Assists the account managers with call reports and our central repository
* Assist in summarizing contracts and tracking expiration dates and other key elements
* Coordinates and maintains customer contact lists with the account managers
* Responsible for maintaining the competitive intelligence matrix and share positions by customers by producer
Working with the Team
* Work with the market communication manager to target specific market segment-specific communications (mailouts) as needed
* Assist the account managers with planning and scheduling customer events and conferences
* Generate sales reports and analytics as needed to support decision-making processes
* Coordinate freight rate requests on behalf of the account managers
* Supports account managers with customer profile research and end-use application verification by customers
Training and Development
* Develop as a back-up customer care coordinator
* Drives the clean-up of customer master information in Chempax
* Maintains account assignment and market segment designations in Chempax on behalf of account managers
* Will assist in updating and organizing the repository for our customer onboarding process
* Learns the order-to-cash process and supports some order placement transactions
* Receive and enter incoming order requests from customers or the customer care manager
* Helps track carrier performance and report KPIs to supply chain & logistics
Qualifications
* Bachelor's degree or 1-3 years customer service experience within the chemicals industry preferred
* Excellent communication skills both verbal and written
* Ability to work effectively in a team environment and good interpersonal skills
Salary Range
The estimated salary for this role is $60,000 - $70,000 per year, based on experience.
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