Renewal Process Manager

4 weeks ago


Woburn, Massachusetts, United States ACCESS TCA Full time
Job Title: Renewal Specialist-US

At Access, we are seeking a highly skilled Renewal Specialist-US to join our team. This role is responsible for managing the renewal process for existing clients, ensuring timely contract renewals, and fostering strong relationships with clients to maximize retention rates.

Key Responsibilities:
  • Renewal Management: Meet or exceed team renewal targets by coordinating the renewal process, sending out renewal notifications, negotiating terms, and ensuring timely contract renewals.
  • Client Communication: Establish and maintain strong relationships with clients to understand their needs, address concerns, and facilitate the renewal process smoothly.
  • Contract Negotiations: Collaborate with sales, legal, and other relevant teams to negotiate contract terms, pricing, and renewal conditions to achieve mutually beneficial agreements.
  • Retention Strategy: Develop and implement strategies to increase customer retention rates, including identifying upsell or cross-sell opportunities and proactively addressing potential renewal risks.
  • Documentation and Reporting: Maintain accurate records of renewal activities, contracts, and client communications. Generate reports to track renewal performance and provide insights for strategic decision-making.
  • Customer Satisfaction: Ensure high levels of customer satisfaction by delivering excellent service throughout the renewal process, addressing inquiries promptly, and resolving issues effectively.
Requirements:
  • Experience: 2-4 years of relevant work experience in customer success, client experience, or sales development.
  • Skills: Excellent verbal and written communication skills, strong negotiation and persuasion skills, exceptional organizational skills, and proven ability to build and maintain strong relationships with clients and internal teams.
  • Education: Bachelor's degree in a related field.
What We Offer:
  • Competitive Salary: $70,000 per year.
  • Commission Opportunities: Earn additional income through commission-based sales.
  • Comprehensive Benefits: Access to a comprehensive health benefits package, including medical, dental, and vision insurance.
  • Professional Development: Opportunities for professional growth and development, including training and education programs.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and results-driven individual with a passion for customer success, we encourage you to apply for this exciting opportunity.



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