Insurance Career Opportunities

3 weeks ago


East Wenatchee, Washington, United States Freeway Insurance Services America, LLC Full time
Our Company:

Freeway Insurance Services America, LLC is one of the largest privately held insurance brokers in the United States and has been ranked the #1 Personal Lines Leader by the Insurance Journal for the seventh straight year.

We have over 800 retail store locations nationwide, offering a wide range of career advancement opportunities.

Come Grow With Us

Job Summary:
As a Customer Service Representative, you will be the liaison between the Company and the customer. You will be responsible for effectively solving customer issues, complaints, and inquiries, keeping customer satisfaction at the core of every decision and behavior.Manage large amounts of inbound calls in a timely manner
Identifying customers' needs, clarify information, research every issue and providing solutions and/or alternative
Engaging in active listening with callers, confirming or clarifying information and diffusing any customers, as needed
Connects very quickly; builds and leverages client relationships. Ability to educate and advise the customer on which products best fit their needs

Responsibilities:
  • Manage large amounts of inbound calls in a timely manner
  • Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
  • Engage in active listening with callers, confirming or clarifying information and diffusing any customers, as needed
  • Build and leverage client relationships, educating and advising customers on which products best fit their needs

Requirements:
  • Bilingual in English and Spanish preferred
  • Sales or customer service experience
  • High School Diploma or GED
  • Ability to build relationships with sales customers
  • Excellent follow-up and multi-tasking skills
  • Ambitious professional motivated by opportunity for advancement
  • Excellent written and verbal communication skills

Perks:
  • Unlimited/Uncapped commission
  • Lucrative incentive sales plans, bonuses and sales contests
  • No Cold Calling- We have a high volume of inbound sales leads and walk in traffic
  • Comprehensive paid training and licensing with continuous on-going training and mentorship
  • Recognition culture
  • Comprehensive Benefits package including medical, dental, vision and life insurance
  • A 401K plan with a percentage of company-matched contributions
  • We reimburse up to $10 a month to an employee for their gym
  • Confidential assistance to you or anyone in your household who is experiencing personal or professional problems at no cost
  • Access to disability, hospital indemnity, health advocate program, universal life, critical illness, and accident insurance plans. We even offer pet insurance


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