Financial Aid Specialist

2 weeks ago


Fort Bragg, North Carolina, United States GeorgiaGov Full time

As a key member of the GeorgiaGov team, the Financial Aid Technician plays a critical role in supporting the student financial aid process. Under the general supervision of the Campus Dean for Student Affairs, the successful candidate will perform a range of administrative, clerical, and customer service duties.

  1. Provide exceptional customer service to students, parents, and the general public by answering queries, disseminating information, and resolving issues related to financial aid.
  2. Evaluate financial aid applications and supporting documents to determine basic eligibility for financial aid, ensuring accuracy, clarity, and completeness.
  3. Update relevant BANNER screens related to the document intake process, ensuring seamless communication with stakeholders.
  4. Instruct students on the correct procedures for completing forms and applications, highlighting special requirements and restrictions.
  5. Analyze and determine the status of applications and forms, referring complex problems to the Financial Aid Specialist and/or Director.

The ideal candidate will possess a strong understanding of student financial aid processes and procedures, as well as knowledge of relevant federal and state regulations. Excellent communication and interpersonal skills are essential for success in this role.

Minimum Qualifications

  1. High school diploma or GED and one year of related work experience.

Preferred Qualifications

  1. A college diploma or degree in Business, Accounting, or a related field.
  2. One year of work experience in education, business, or a financial aid office.
  3. Preference will be given to applicants with Banner Financial Aid experience, SURFER, and/or NSLDS.
  4. Exceptional customer service skills and a strong ability to work in a team environment.

Salary and Benefits

The salary is commensurate with education and work experience. Benefits include paid state holidays, annual and sick leave, and the State of Georgia Flexible Benefits package.



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