Patient Care Coordinator

6 days ago


Big Rapids, Michigan, United States HearingLife Full time
{"title": "Patient Care Coordinator", "description": "Overview

HearingLife is a national hearing care company dedicated to delivering life-changing hearing health. As a Patient Care Coordinator, you will be the face of our retail clinics, ensuring a positive patient experience and helping more people hear better.

Responsibilities
  • Drive patient appointment and clinic revenue generation by making outbound and follow-up calls to potential and existing patients.
  • Greet all patients and obtain potential referrals, understanding current marketing promotions.
  • Manage data entry and appointment scheduling using company protocols and internal scheduling software.
  • Keep the office patient-ready by managing office supply inventory and maintaining accurate records.
  • Work with patients to collect insurance documentation and understand current HIPAA laws.
Qualifications
  • Exceptional professionalism and clear articulation in face-to-face, verbal, and written communications.
  • Strong organization and sales mindset, with proactive customer service skills and friendly behavior in all patient interactions.
  • High School Diploma or equivalent; Associate degree preferred but not required.
  • Minimum of 1 year of previous front office experience, preferably in customer service or sales.
What We Offer
  • Comprehensive health benefits, including medical, dental, vision, and HSA options.
  • Competitive 401(k) program and education expense reimbursement.
  • Exclusive discounts on products, including hearing aids, and employee and family purchase programs.
  • Boundless growth opportunities, including DMIT, Apprentice, and Amplify Leadership programs.
", "lang_code": "en-US"}

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