Network Infrastructure Support Specialist

4 weeks ago


Tuscaloosa, Alabama, United States Infosys Full time

Job Title: Network Hands and Feet Support Consultant

About the Role:

We are seeking a skilled Network Hands and Feet Support Consultant to join our team at Infosys. As a key member of our infrastructure engineering team, you will be responsible for providing close partnership and collaboration with other Infra Engineers and Subject Matter Experts.

Key Responsibilities:

  • Collaborate with cross-functional teams to resolve critical technical issues during crisis situations.
  • Coordinate with remote technical teams and users for any service requests, incidents, or technical requirements.
  • Install and configure network and security equipment, and escort third-party suppliers as needed.
  • Coordinate with suppliers for onsite troubleshooting and installation.

Preferred Qualifications:

  • Participate in discussions with business teams and SMEs to understand requirements and work with architect teams to implement optimal solutions.
  • Engage in problem management processes for root cause determination and permanent corrective action.
  • Train L1/L2 colleagues on operational topics, both technical and process-related.
  • Drive service improvement and customer satisfaction.
  • Excellent analytical and troubleshooting skills, with excellent verbal and written communication skills.
  • Certification in network routing and security technologies.

What We Offer:

At Infosys, we provide equal employment opportunities to applicants and employees without regard to race, color, sex, gender identity, sexual orientation, religious practices and observances, national origin, pregnancy, childbirth, or related medical conditions, status as a protected veteran or spouse/family member of a protected veteran, or disability.

Working at Infosys:

We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight.


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