Customer Service Representative with Equipment Expertise

1 week ago


Abilene, Texas, United States U-Haul Full time
Customer Service Representative Role

We are seeking a friendly and motivated individual to join our team as a Customer Service Representative. As part of our supportive team, you will be the face of U-Haul's exceptional service, ensuring customers receive the help they need on their journeys.

About the Job

This role involves assisting customers with U-Haul products and services, inspecting and maintaining equipment, and dispatching and returning equipment using up-to-date technology. You will also participate in ongoing continuous education through U-Haul University.

Responsibilities
  • Assist customers inside and outside a U-Haul center with U-Haul products and services.
  • Use smartphone-based U-Scan technology to manage rentals and inventory.
  • Move and hook up U-Haul trucks and trailers.
  • Clean and inspect equipment on the lot, including checking fluid levels.
  • Answer questions and educate customers regarding products and services.
  • Prepare rental invoices and accept equipment returned from rental.
  • Install hitches and trailer wiring.
  • Fulfill other duties as assigned.
Requirements
  • Valid driver's license and ability to maintain a good driving record.
  • High school diploma or equivalent.
Work Environment

The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts or machines, fumes or irritant chemicals. May be required to use protective clothing or gear such as masks, goggles, gloves or shields.

The work requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights and moving equipment weighing a minimum of 50 lbs. assisted or unassisted.

Estimated Salary: $40,000 - $60,000 per year

In addition to the estimated salary, we offer a range of benefits including career stability, opportunities for advancement, mindset app reimbursement, gym reimbursement program, health insurance & prescription plans, paid holidays, vacation, and sick days, life insurance, MetLaw legal program, MetLife auto and home insurance, discounts on Apple products, Dell computers, cell phone plans, hotels, and more.

U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law.



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