Leave Specialist

We are seeking a skilled Leave Specialist to join our team at Crawford & Company. As a key member of our team, you will be responsible for administering various clients' Family Medical Leave Act (FMLA) policy and performing various clerical duties to support the administration and operational functions of the unit.

• Assist associates with Leave of Absence (LOA) requests and guide them through the process.
• Process all LOA paperwork according to established procedures and laws.
• Provide timely and accurate responses to associates and all levels of management concerning day-to-day issues and activities.
• Administer the FMLA policy.
• Review FMLA documentation for accuracy and completeness.
• Make recommendations to approve or deny requests for FMLA based on federal regulations.
• Conduct FMLA training for Department supervisors and employees.
• Coordinate correspondence, forms, and other documents via the claim system.
• Generate reports as required.
• Maintain files.
• Assist management with LOA situations and provide guidance within the policy and established legal guidelines.
• Keep complete records of all LOA requests and maintain tracking and analysis of data.
• Participate in developing goals, objectives, and systems.
• Maintain compliance with standards and federal/state regulations.
• Serve as an internal reference to the team for certification requirements and processing.
• Contact Providers for clarification.
• Input and analyze data.
• Support management with special projects as necessary.
• Uphold the Crawford Code of Conduct.

• Associate's degree or equivalent combination of education and experience.
• 2-5 years of FMLA claim administration or a related field.
• Current experience in the integrated disability and absence management industry.
• Must complete continuing education requirements as outlined by Crawford Educational Services.
• Excellent customer service skills and ability to manage difficult and stressful situations.
• Strong communication skills - written, verbal, persuasion, motivation, facilitation of strong working relationships.
• Ability to manage business expectations and resolve concerns, by communicating status and issues.
• Ability to effectively prioritize and escalate customer issues.
• Ability to interpret and analyze multiple facts.
• Must have a solid understanding of FMLA and employment.

Crawford & Company is a global leader in claims management and outsourcing solutions. We are committed to helping our clients restore their lives, one claim at a time. Our team is dedicated to providing exceptional service and support to our clients and their customers.

We offer a comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) plan and paid time off. We also offer opportunities for professional growth and development, including training and education programs.

Join our team and be a part of a company that is dedicated to making a difference in the lives of our clients and their customers.