Customer Service Technician

3 weeks ago


Eaton, Ohio, United States BrightSpeed Full time
Job Description

Brightspeed is seeking a highly skilled Customer Service Technician to join our team. As a Customer Service Technician, you will be responsible for installing, maintaining, and troubleshooting high-speed internet, video, and voice networks, including associated wiring and equipment.

Key Responsibilities:
  • Install and maintain high-speed internet, video, and voice networks, including associated wiring and equipment.
  • Perform maintenance and repair on outside plant facilities.
  • Climb poles, use a shovel and pick to dig up and bury cable, work in utility access holes or controlled environmental vaults (CEV), and locate buried telephone cables.
  • Assist other technical personnel in the performance of their duties when requested.
  • Actively support sales and marketing related activities.
  • Ability to distinguish colors on facilities.
  • Ability to successfully complete service tech boot camp training, POTS/DSL installation/repair, cable splicing/maintenance, basic transmissions, air pressure, and HSI installations (self and full).
  • Basic computer skills including MS Office applications.
  • Ability to work outside in all weather conditions and at various hours of the day/night.
  • Positive and professional appearance and demeanor when communicating the company's products and services to our customers.
  • Teamwork (technical expertise developed to complete work efficiently to achieve work group key service measures).
  • Prior experience as a customer-facing telecom operations technician.
  • Basic electricity training/certification or documented equivalent work experience.
  • ADSL installation/repair experience (self/full installs).
  • A+/Net + Certified.

This position is part of a bargaining unit and represented by a union. Depending on the applicable collective bargaining agreement under which you may be hired, you may be required to join the union and pay union dues as a condition of employment, or you may be required to pay union dues but not join the union as a condition of employment, or you may be free to choose whether to join the union, but if you do join the union, you would be obligated to pay union dues.

Brightspeed is an Equal Opportunity Employer/Veterans/Disabled. Brightspeed's Privacy Notice for California Residents.



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