Customer Service Representative

6 days ago


Garland, Texas, United States City of Garland Texas Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Contact Center Representative I. In this role, you will be responsible for interacting with utility customers and their agents to resolve various questions and concerns regarding electric, water, sewer, and sanitation services.

Key Responsibilities
  • Resolve utility billing inquiries and provide accurate information to customers.
  • Connect, disconnect, and transfer services for utility customers in a timely and efficient manner.
  • Interact with customers on issues related to late payment of bills for utility services and work to resolve these issues in a professional and courteous manner.
  • Restore service terminated for non-payment and issue bill adjustment memos as necessary.
  • Explain various utility programs and services to customers and provide information on available options.
  • Issue Letters of Credit and Letters of Residency as needed.
Requirements
  • High School Diploma or G.E.D.
  • 2 years of related experience or an equivalent combination of education and experience.
Preferred Qualifications
  • 2-4 years of experience with extensive public contact in a customer service capacity.
About Us

The City of Garland is committed to diversity and inclusion and creating pathways to employment for all. We have an organizational culture of appreciation, development, and growth. Many of our employees choose Garland for lifelong careers. We are guided by the City's Mission, Vision, and Value Statements and a commitment to public service.

Garland's vision is to be a progressive city working together to nurture and grow the economic, social, environmental, and cultural well-being of our community. We are committed to preserving public trust, delivering quality services, promoting economic growth, protecting our community, and enhancing the quality of life for the good of our city and our future.



  • Garland, Texas, United States U-Haul Full time

    Customer Service RepresentativeU-Haul is seeking a friendly and motivated Customer Service Representative to join our team. As a key member of our support team, you will be the face of our company, providing exceptional service to our customers and ensuring their needs are met.Responsibilities:Assist customers with U-Haul products and servicesUse U-Scan...


  • Garland, Texas, United States HJG Staffing Full time

    Customer Service Representative Job DescriptionWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at HJG Staffing. As a key member of our customer support department, you will be responsible for providing exceptional service to our buying customers and selling clients through efficient, clear, and timely...


  • Garland, Texas, United States U-Haul Full time

    Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.Responsibilities:Assist customers with...


  • Garland, Texas, United States City of Garland Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our utility customers, resolving their inquiries and concerns in a timely and professional manner.Key...


  • Garland, Texas, United States Bass Pro Inc Full time

    Job Title: CLUB Customer Service OutfitterJob Summary: We are seeking a highly motivated and customer-focused individual to join our team as a CLUB Customer Service Outfitter. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, promoting CLUB membership, and driving sales.Key Responsibilities:Provide...


  • Garland, Texas, United States Bass Pro Shops Full time

    Job SummaryBass Pro Shops is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Outfitter. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, promoting our CLUB membership program, and driving sales growth.Key ResponsibilitiesProvide world-class customer...


  • Garland, Texas, United States Pep Boys Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Pep Boys. As a key member of our service team, you will be responsible for providing exceptional customer service and support to our customers.Key ResponsibilitiesProvide exceptional customer service and support to customers, responding to...


  • Garland, Texas, United States Community Choice Financial Family of Brands Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will play a vital role in providing exceptional customer service and support to our diverse customer base.Key ResponsibilitiesForge strong relationships with customers to drive repeat business...


  • Garland, Texas, United States Fit Factory Full time

    About Fit FactoryFit Factory is a dynamic and growing health club chain that offers a unique and luxurious experience to its members. We are committed to providing a welcoming and supportive environment for our customers and staff alike.Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service...


  • Garland, Texas, United States U-Haul Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.Key ResponsibilitiesAssist customers with U-Haul products...


  • Garland, Texas, United States Walmart Full time

    Job OverviewAs a Front End Service Team Associate at Walmart, you will play a vital role in ensuring a positive customer experience. Your primary responsibilities will include:Providing exceptional customer service, responding to customer inquiries, and resolving issues in a timely and professional manner.Processing returns, refunds, and financial...


  • Garland, Texas, United States Pizza Patrón Full time

    We're seeking highly dedicated team members to join our fast-growing company, Pizza Patrón. As a key member of our team, you'll have the opportunity to advance in the food-service industry and enjoy a dynamic work environment.Flexible scheduling to fit your needsRotating shifts to keep your work interestingOpportunities for career advancement and...


  • Garland, Texas, United States Fit Factory Full time

    Join the Fit Factory TeamFit Factory is on the lookout for a warm and approachable individual to become a part of our vibrant community. We are in search of someone who thrives on engaging with others and is keen to develop skills in customer service, fitness, or management.Position: Customer Service RepresentativeCompany: Fit FactoryLocation: Not...


  • Garland, Texas, United States Walmart Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Member Service Representative. In this role, you will be responsible for providing exceptional service to our members, ensuring a positive shopping experience, and maintaining a clean and organized sales floor.Key ResponsibilitiesProvide member service by...


  • Garland, Texas, United States Gemini, Inc. Full time

    {"About Us": "At Gemini, Inc., we're a leader in the signage manufacturing industry, dedicated to providing stability to our employees since 1963. We understand what it means to be human and strive to make our employees feel valued. Our company values are rooted in Customer Commitment, Teamwork, Respect, Diversity, Stability, and Stewardship. We're an Equal...


  • Garland, Texas, United States WinCo Foods Full time

    Job SummaryAs a Cashier at WinCo Foods, you will play a vital role in creating positive shopping experiences for our valued customers. You will be responsible for providing friendly and cooperative service to internal and external customers, processing customer orders in an efficient, accurate, safe, and courteous manner.Key ResponsibilitiesProcess customer...


  • Garland, Texas, United States Elite GI. Full time

    About the RoleAt Elite GI, we are seeking a highly skilled and dedicated Customer Relations Representative to join our team. As a key member of our organization, you will play a vital role in fostering positive relationships with our customers and donors, while providing exceptional support and service.Key ResponsibilitiesCustomer Engagement: Interact with...


  • Garland, Texas, United States Elite GI. Full time

    About the RoleAt Elite GI, we are seeking a highly skilled and dedicated Customer Relations Representative to join our team. As a key member of our organization, you will play a vital role in fostering positive relationships with our customers and donors, while providing exceptional customer support and service.Key Responsibilities:Customer Interaction:...


  • Garland, Texas, United States Yesenia Zuniga - State Farm Agent Full time

    Job OverviewPosition SummaryYesenia Zuniga - State Farm Agent is looking for a motivated and professional individual to fill the role of an Office Representative. This position involves fostering and nurturing customer relationships within the community to effectively promote a range of State Farm products, including auto, home, and life insurance.Key...


  • Garland, Texas, United States Yesenia Zuniga - State Farm Agent Full time

    Job OverviewPosition Summary:Yesenia Zuniga - State Farm Agent is looking for a dynamic and career-focused individual to enhance our customer engagement efforts. As a representative for our agency, you will foster and nurture relationships within the community to advocate for State Farm offerings, including auto, home, and life insurance.Key...