Senior Enterprise Desktop Support Specialist

5 days ago


King of Prussia, Pennsylvania, United States Parexel International Corporation Full time
Parexel International Corporation: Senior Enterprise Desktop Support Specialist

We are seeking a seasoned IT professional to join our team as a Senior Enterprise Desktop Support Specialist in EMEA. This role will be responsible for providing technical support to all Parexel locations and staff across EMEA, both remotely and onsite.

Key Responsibilities:
  • Administration, support, and maintenance of MDM platforms and other centralized management tools and applications.
  • Contribution to the improvement of system performance, reliability, end-user experience, and productivity.
  • Maintenance of standardization and validation of end-user computing environments, working with other IT groups as required.
  • Ensuring service delivery targets and operational requirements are met.
  • Research and recommendation of new efficiencies, technologies, and products to enhance and improve end-user computing services.
  • Providing consultation for IT management and other IT groups.
  • Preparation and delivery of key presentations and reports to IT management on the end-user computing environment.
  • Development of advanced methodologies to optimize end-user computing.
  • Development and supervision of technology road maps for end-user computing systems, applications, and processes.
  • Close collaboration with IT management to tactically execute strategic plans.
  • Collaboration with IT management and other IT groups to define, deploy, and maintain corporate standards, e.g., hardware/OS/application configuration.
Requirements:
  • Excellent interpersonal, verbal, and written communication skills.
  • Client-focused approach to work; excellent customer service skills.
  • Excellent problem-resolution skills.
  • A flexible attitude with respect to work assignments and new learning.
  • Ability to manage multiple and varied tasks with enthusiasm and prioritize workload with attention to detail.
  • Willingness to work in a matrix environment and value the importance of teamwork.
  • Proven skills in leadership without authority & basic project management skills.
  • Substantial experience and in-depth knowledge in functional area.
Preferred Qualifications:
  • Native language and excellent written and spoken English language skills.
  • 7+ years of enterprise desktop support and/or related work experiences.
  • Specific advanced experience is required in the following areas: PC Hardware (Intel based equipment) and peripheries; Microsoft operating systems and M365 software; General PC application support; iOS/Android operating systems support and maintenance.
  • Experience supporting MacOS and hardware is advantageous.
  • Advanced experience in managing endpoints with MDM solutions such as Microsoft Endpoint Manager (Intune), SCCM, and/or Jamf (MacOS) in an enterprise environment.
  • Specific experience in application packaging and deployment via centralized solutions such as Microsoft Endpoint Manager (Intune) or SCCM is advantageous.
  • Specific experience in deploying and supporting middleware applications and modern desktop technologies in an enterprise environment.
Salary Range:

€ 70,000 - € 90,000 per annum, depending on experience.

Location:

EMEA region, exact location may vary.



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