Senior Manager, Creator Tools Deployment Specialist

4 weeks ago

Los Angeles, California, United States Netflix Full time

At Netflix, we're seeking a seasoned professional to lead the deployment and scaling of creator tools. As a Senior Manager, Creator Tools Deployment Specialist, you'll be responsible for planning, market analysis, operational frameworks, risk management, and communication strategies to ensure successful adoption and implementation across different regions and productions.

Key Responsibilities
  • Define, prioritize, and scale technology requirements to ensure timely delivery and customer satisfaction.
  • Build strong connections with product, technology, and title-facing teams to ensure a tight product feedback loop and high-quality feature launches.
  • Promote an innovative mindset leveraging advanced technologies, such as AI-enabled tools, to enhance production workflows and decision-making.
Business Planning
  • Collaborate with cross-functional teams to shape go-to-market plans, translate them into clear priorities, and develop resource allocation and change management plans.
  • Identify and address operational bottlenecks and inefficiencies.
  • Lead key leadership activities, including meetings, business reviews, and team offsites, to drive alignment and efficiency.
Customer and Partner Experience
  • Focus on improving the customer and partner experience through measurable improvements.
Utilize Metrics to Run Efficient Operations
  • Define and understand performance metrics, executing analyses to deliver operational intelligence and actionable insights.
  • Proactively identify business-critical issues and opportunities to improve tool deployment, balancing short and long-term business needs.
  • Provide regular executive-level reporting.
Communicate with Poise & Clarity
  • Maintain composure and clarity in dynamic situations, and develop a communication framework for real-time feedback from users and collaborators.
Tactical Responsibilities
  • Lead Support Operations Team
    • Create a framework and execution plan for operationalizing creator tools, ensuring operational processes for product roll-out, adoption, and support are clearly defined, scoped, and meet business expectations.
    • Oversee operations dashboards, monitor health of systems, and stay informed of product development roadmaps.
    • Participate in user acceptance testing for major feature releases.
    • Monitor channels for inbound issues, assess impact, and escalate as necessary.
    • Investigate, troubleshoot, and resolve issues, escalating to engineering teams when needed.
    • Track progress and keep users informed, authoring post-mortem documents for major issues.
    • Identify top recurring issues for Product & Tech teams to remediate.
  • Capacity Planning
    • Translate production demand into actionable capacity plans and ensure timely resource allocation.
    • Analyze and model data to enhance operational efficiency as products and hardware architecture initiatives evolve.
  • Documentation
    • Develop an Operations Handbook and Support Runbook in partnership with Product Success, handling exceptions and establishing recovery pathways.
  • Team and Stakeholder Engagement
    • Ensure cohesive collaboration within the team and with cross-functional partners.
    • Manage the team to achieve milestones and deliver on project plans and roadmaps.
    • Align stakeholder needs and provide visibility into operational plans and performance.

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