Hotel Operations Team Leader

7 days ago


Jupiter, Florida, United States Marriott International Full time
Job Summary

This role involves overseeing various aspects of hotel operations, including managing cashiers and closing reports, reviewing shift logs, and ensuring compliance with company policies. The ideal candidate will have excellent communication and leadership skills, with the ability to motivate and coach employees. This position requires a strong understanding of hospitality standards and a commitment to delivering exceptional guest experiences.

About Marriott International

Marriott International is an equal opportunity employer, committed to hiring a diverse workforce and sustaining an inclusive culture. We believe in treating all applicants fairly and without bias.

Key Responsibilities

  • Complete designated cashier and closing reports in the computer system.
  • Review shift logs/daily memo books and document pertinent information in logbooks.
  • Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem.
  • Process all guest check-ins by confirming reservations in computer system, verifying guest identity, requesting form of payment, assigning room, and activating and issuing room key.
  • Sell a room/accommodation to guests without reservations based on availability.
  • Ensure rates match market codes and that any exceptions are documented.
  • Ensure checks that come from outlets (e.g., Health Club, Retail Shop) are scanned and charged to room.

Requirements

  • Bachelor's degree in Hospitality or related field preferred.
  • At least 1 year of supervisory experience in a hospitality environment.
  • Excellent communication and leadership skills.
  • Ability to motivate and coach employees.
  • Strong understanding of hospitality standards.
  • Commitment to delivering exceptional guest experiences.

Compensation

The estimated annual salary for this role is $50,000 - $70,000 depending on location and experience.

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