Night Auditor and Guest Services Coordinator
4 weeks ago
Crescent Services is seeking an enthusiastic and approachable individual who can create a welcoming atmosphere for all guests. This role requires a person who is not only friendly and patient but also skilled in addressing guest needs while managing daily operations. As a Full-Time Swing Night Auditor, you will be responsible for two overnight shifts and three daytime shifts each week, requiring flexibility in your schedule.
Key Responsibilities
- Welcome all guests warmly, ensuring they feel recognized and valued.
- Assist in overseeing the daily functions of the Front Office team.
- Conduct check-ins and check-outs efficiently and systematically.
- Provide prompt and professional service to all guests.
- Address guest complaints effectively and implement appropriate service recovery strategies.
- Possess basic mathematical and accounting skills.
- Accurately transfer data from various systems and outlets.
- Demonstrate the ability to manage multiple tasks simultaneously.
- Maintain a clean and organized workspace.
- Offer recommendations for local attractions and activities.
- Facilitate reservations and appointments as needed.
Previous experience in a hotel guest service role is essential.
Familiarity with Opera software is preferred.
Strong organizational skills are required.
Team-oriented mindset is crucial.
Effective time management skills are necessary.
Both Full-Time and Part-Time positions are available, reporting to the Guest Services Manager.
Flexibility in hours, including weekends and holidays, is required.
A clean driving record is necessary, as the role may involve transporting guests.
The position requires the ability to sit, stand, climb, balance, stoop, kneel, crouch, or crawl, and lift or move up to 25 pounds.
Eligibility to work in the USA is mandatory.
Crescent Services is an Equal Opportunity Employer, committed to diversity and inclusion.
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