Administrative Professional

4 weeks ago


Metairie, United States Senior Helpers - Metairie, LA Full time
Job Overview

Senior Helpers - Metairie, LA is seeking an experienced and professional Administrator/Office Manager to join our team. The ideal candidate will have a strong background in managing daily operations, scheduling, and coordinating caregiver staff. They will also be responsible for maintaining a professional workplace, collecting and submitting timesheets, and assisting with the recruitment and hiring process.

Key Responsibilities:

  • Manage the daily operations of the office, ensuring a professional workplace is maintained.
  • Schedule and coordinate caregiver staff based on assessment and care plan information for clients.
  • Respond to scheduling conflicts, emergencies, and "call outs" in a timely and appropriate manner.
  • Collect and submit timesheets to complete caregiver and internal payroll according to schedule.
  • Assist with the recruitment, hiring, and on-boarding process for caregivers.
  • Locate new sources of qualified employees and attend job fairs and other events as necessary.
  • Assist with answering telephone calls, providing information to potential clients, and solving problems for current clients.
  • Assist with visiting clients and caregivers to solicit feedback and develop plans to improve client services and caregiver job satisfaction.
  • Assist with creating and implementing caregiver and client appreciation and referral programs.
  • Ensure accurate and timely completion of client invoices according to company policy.
  • Create client welcome packets, prospective client packets, new hire packets, employee handbooks, client and caregiver birthday cards, and thank you notes.
  • Properly input office KPIs into the operating system.
  • Attend local business and industry-related networking functions as required.
  • Track, input, and analyze performance data for the office and develop reports as requested.
  • Perform on-call duties as assigned and other administrative and office tasks as requested.

Requirements:

  • A resident of the State of Louisiana and a high school diploma or equivalent.
  • A bachelor's degree.
  • A minimum of four (4) years of verifiable experience working in a field providing services to the elderly and/or persons with developmental disabilities.
  • Previous Administrator experience is strongly preferred.
  • Experience in management, recruiting, and HR on-boarding activities in homecare, home health, or medical services is required.
  • A thorough understanding of State Regulations for Home Based Care Services (HCBS).
  • Excellent organizational skills, attention to detail, and the ability to prioritize in a changing and fast-paced environment.
  • The ability to maintain confidentiality with sound decision-making skills based on company policies and philosophy.
  • Exceptional and verifiable customer service skills and experience.
  • Professional and courteous in tone and information delivery.
  • The ability to proactively prevent issues and suggest/implement office improvements.
  • Proficiency in Microsoft Word, Excel, Internet, and Outlook with the ability to learn other software programs quickly.
  • Exceptional verbal and written communication skills.
  • The ability to work independently and as part of a team.

Benefits:

  • Medical premium reimbursement.
  • Mileage reimbursement.
  • Client and personnel referral bonus.

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