Administrative Professional
4 weeks ago
Senior Helpers - Metairie, LA is seeking an experienced and professional Administrator/Office Manager to join our team. The ideal candidate will have a strong background in managing daily operations, scheduling, and coordinating caregiver staff. They will also be responsible for maintaining a professional workplace, collecting and submitting timesheets, and assisting with the recruitment and hiring process.
Key Responsibilities:
- Manage the daily operations of the office, ensuring a professional workplace is maintained.
- Schedule and coordinate caregiver staff based on assessment and care plan information for clients.
- Respond to scheduling conflicts, emergencies, and "call outs" in a timely and appropriate manner.
- Collect and submit timesheets to complete caregiver and internal payroll according to schedule.
- Assist with the recruitment, hiring, and on-boarding process for caregivers.
- Locate new sources of qualified employees and attend job fairs and other events as necessary.
- Assist with answering telephone calls, providing information to potential clients, and solving problems for current clients.
- Assist with visiting clients and caregivers to solicit feedback and develop plans to improve client services and caregiver job satisfaction.
- Assist with creating and implementing caregiver and client appreciation and referral programs.
- Ensure accurate and timely completion of client invoices according to company policy.
- Create client welcome packets, prospective client packets, new hire packets, employee handbooks, client and caregiver birthday cards, and thank you notes.
- Properly input office KPIs into the operating system.
- Attend local business and industry-related networking functions as required.
- Track, input, and analyze performance data for the office and develop reports as requested.
- Perform on-call duties as assigned and other administrative and office tasks as requested.
Requirements:
- A resident of the State of Louisiana and a high school diploma or equivalent.
- A bachelor's degree.
- A minimum of four (4) years of verifiable experience working in a field providing services to the elderly and/or persons with developmental disabilities.
- Previous Administrator experience is strongly preferred.
- Experience in management, recruiting, and HR on-boarding activities in homecare, home health, or medical services is required.
- A thorough understanding of State Regulations for Home Based Care Services (HCBS).
- Excellent organizational skills, attention to detail, and the ability to prioritize in a changing and fast-paced environment.
- The ability to maintain confidentiality with sound decision-making skills based on company policies and philosophy.
- Exceptional and verifiable customer service skills and experience.
- Professional and courteous in tone and information delivery.
- The ability to proactively prevent issues and suggest/implement office improvements.
- Proficiency in Microsoft Word, Excel, Internet, and Outlook with the ability to learn other software programs quickly.
- Exceptional verbal and written communication skills.
- The ability to work independently and as part of a team.
Benefits:
- Medical premium reimbursement.
- Mileage reimbursement.
- Client and personnel referral bonus.
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