Hotel Guest Service Ambassador
7 days ago
The Hotel Guest Service Ambassador will provide exceptional customer service to guests, ensuring a positive and memorable experience. This role requires a strong ability to multitask, work well under pressure, and maintain a professional demeanor in a fast-paced environment.
Key Responsibilities
• Greet and register guests, providing accurate information and resolving any issues that may arise.
• Handle guest inquiries and requests in a timely and efficient manner, ensuring complete satisfaction.
• Maintain a high level of knowledge about hotel services, facilities, and local attractions, making recommendations to enhance the guest's stay.
• Collaborate with other departments to ensure seamless operations and excellent guest service.
Requirements and Qualifications
• High school diploma or equivalent required.
• 1-2 years of experience in customer-facing roles, preferably in hospitality.
• Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups.
• Strong problem-solving and conflict resolution skills, with a focus on finding solutions that meet the needs of all parties involved.
• Ability to work a flexible schedule, including weekends, holidays, and overtime as needed.
Benefits
• Competitive salary: $42,000 - $50,000 per year.
• Opportunities for career advancement and professional growth within the company.
• A dynamic and supportive work environment that encourages collaboration and innovation.
• Comprehensive benefits package, including medical, dental, and vision coverage, as well as 401(k) matching and paid time off.
Work Environment
The Hotel Guest Service Ambassador will work in a fast-paced hotel environment, interacting with guests and colleagues throughout the day. The ideal candidate will be able to remain calm and composed in challenging situations, while maintaining a positive attitude and providing exceptional service to every guest.
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