AGS Notification Coordinator

3 weeks ago


Sens, Bourgogne-Franche-Comté, United States AGS - American Gaming Systems Full time
Job Overview

The Notification Specialist at AGS coordinates shipping, installation, and regulatory notifications for AGS Slots and Tables products orders. The ideal candidate will ensure compliance with regulatory requirements and desired delivery dates.

Responsibilities

  1. Monitor and manage business operations to meet customer expectations and company goals.
  2. Develop a thorough understanding of regulatory shipping rules for various products shipped to customers.
  3. Review Microsoft Business Central cues to ensure notifications are sent in accordance with regulatory requirements and desired delivery dates.
  4. Verify shipping addresses for cabinets, software, and hardware to ensure accuracy.
  5. Populate Compliance Notification Date and Software Ship Date on each order in accordance with regulatory shipping rules.
  6. Prepare and distribute shipping notifications to regulators, customers, and AGS Sales, including special and complex customer/regulator supplied forms.
  7. Maintain compliance with company standards and procedures.
  8. Address customer inquiries, resolve issues, and obtain customer feedback.
  9. Update job knowledge by participating in educational opportunities.
  10. Maintain positive and healthy relationships with various teams to ensure customer service effectiveness.
  11. Perform other duties as assigned.


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