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E-commerce Department Lead

1 month ago

Windsor, Colorado, United States Kroger Full time
Job Summary

As an E-commerce Department Lead at Kroger, you will be responsible for managing the day-to-day operations of the store's e-commerce department. This includes assisting the Store e-commerce manager in meeting customer expectations for ease of shopping, variety, freshness, and cleanliness. You will also be responsible for ensuring team members are adhering to local, state, and federal laws, food safety procedures, and company guidelines.

Responsibilities
  • Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness
  • Ensure team members are adhering to local, state, and federal laws, food safety procedures, and company guidelines
  • Perform responsibilities required of selectors and customer attendants as needed per company guidelines
  • Train all functions and duties of the selector and customer attendant roles
  • Act as the person in charge of the e-commerce department when the Store e-commerce manager is unavailable
  • Assist with scheduling to meet operational and associates' needs
  • Maintain the intake of customer orders and distribute and assign work to selectors and customer attendants
  • Print and distribute order labels, including orders for perishable departments
  • Troubleshoot e-commerce equipment and devices
  • Maintain level of supplies needed to perform necessary duties
  • Maintain organization and cleanliness of staging areas and equipment
  • Report pricing, scanning, item location discrepancies, and invalid temperature types to the store e-commerce manager
  • Perform required opening and closing procedures
  • Learn and implement process improvements as directed by division or enterprise e-commerce team
  • Provide feedback on team members' daily performance and annual performance reviews
  • Ability to work cooperatively in high-paced and sometimes stressful environments
  • Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner
  • Ability to act with honesty and integrity regarding customer and business information
  • Ability to follow directions and seek assistance when necessary to resolve customer and business issues
  • Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults
  • Must be able to perform the essential job functions of this position with or without reasonable accommodation
Qualifications
  • Proven supervisory experience
  • Ability to read shelf tags
  • Basic knowledge of computers
  • Excellent oral/written communication skills
  • Basic math skills (i.e., counting, addition, and subtraction)
  • Self-directed, ability to execute projects with minimal supervision
About Us
Kroger is a leading retailer with a rich history of innovation and commitment to customer satisfaction. As a member of our team, you will have the opportunity to work in a dynamic and supportive environment that values diversity, equity, and inclusion. We offer a comprehensive benefits package, including health insurance, paid time off, and opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional results, we encourage you to apply for this exciting opportunity.