Front Desk Manager

7 days ago


Austin, Texas, United States ClubCorp Full time
{"**Job Title:** Front Desk Manager

**Job Summary:**
We are seeking a highly skilled and experienced Front Desk Manager to join our team at The Hills of Lakeway in Austin, TX. As a key member of our Member Experience Team, you will be responsible for creating remarkable experiences for our Club Members before, during, and after every visit.

**Key Responsibilities:**
* Communicate ClubLife through all channels and take care of members' needs as it relates to reservations, inquiries, preferences, etc.
* Speak to members on various topics and promote Member events, gatherings, facilities, services, and experiences
* Build relationships and report with members and guests, responsible for key ClubLife project work
* Focus on name recognition and connection with Warm Welcomes and Fond Farewells
* Direct members and guests to their destinations within the Club, provide business and concierge services to our Members, and be proactive in creating Magic Moments
* Inform members and guests of Club services, features, upcoming events, room locations, and amenities both in person and over the phone
* Assist members in providing information for and scheduling appointments and reservations for Club programs and services in accordance with Club standards
* Maintain the lobby, front entrance, workstation, and other surrounding areas clean and free of debris
* Accommodate member and guest requests for business services, including but not limited to faxing, copying, mailing, and other concierge services
* Assist Member Experience initiatives such as Club Newsletter, Message on hold, and the website calendar
* Seat guests

**Requirements:**
* Minimum of one-year experience in hospitality business or a similar role
* Service-oriented mindset and capable of making every guest feel valued
* Strong communication skills, verbal, written, phone, text, and social media communications
* Work well under pressure, coordinating multiple tasks at any given time
* Strong organizational skills and attention to detail
* Positive phone demeanor
* Exceptional listing skills
* Competent working with Microsoft Office Suite, including Word, Outlook, and Excel
* Adaptable to new technology
* Positive attitude and willing to work as part of a team
* Multi-tasker, prioritizing time effectively

**About Us:**
We are a dynamic and growing company that values our members and strives to provide exceptional experiences. If you are a motivated and customer-focused individual who is passionate about delivering outstanding service, we encourage you to apply for this exciting opportunity.
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