Creative Operations Manager
6 days ago
Michaels Stores, a leading creative destination in North America, is seeking an experienced Customer Experience Manager to join our team. As the face of our store, you will be responsible for delivering exceptional customer service and ensuring a seamless shopping experience for our customers.
About the JobWe estimate the salary for this role to be around $60,000 - $80,000 per year, depending on location and experience. In addition to a competitive salary, Michaels Stores offers a comprehensive benefits package, including health insurance, paid time off, and tuition assistance.
Job DescriptionThe Customer Experience Manager will lead our customer-facing teams to achieve sales goals and provide an exceptional shopping experience. This includes:
- Managing front-end operations and expectations
- Leading omnichannel processes
- Maintaining store recovery standards
- Delivering friendly customer service
As a Customer Experience Manager, you will be responsible for:
- Assisting the Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs
- Ensuring all front-end policies and procedures are followed
- Planning and leading the execution of class and in-store events
- Managing and executing shrink and safety programs
- Assisting with cash reconciliation and bank deposits
- Training and coaching the customer experience team
To be successful in this role, you will need:
- Retail management experience preferred
- Ability to remain standing for long periods of time
- Ability to move throughout the store
- Regular bending, lifting, carrying, reaching, and stretching
Michaels Stores prioritizes the wellbeing of our teams by providing robust benefits for both full-time and part-time employees. Our benefits include:
- Health insurance (medical, dental, and vision)
- Paid time off
- Tuition assistance
- Generous employee discounts
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