Clinical Coordinator

1 week ago


Phoenix, Arizona, United States Paradigm Full time
Job Summary

We are seeking a highly skilled and experienced Bilingual Clinical Coordinator to join our team at Paradigm. As a Clinical Coordinator, you will play a critical role in coordinating and managing medical and healthcare-related services for our clients, communicating with patients, employers, providers, and adjusters to determine appropriate treatment and secure a timely return to work status for injured workers.

Key Responsibilities
  • Provide follow-up with supervisors, coworkers, case managers, and providers regarding updates, reported complaints, and concerns.
  • Collaborate effectively with all departments through interdepartmental referrals and communication.
  • Provide excellent customer service to internal and external customers.
  • Plan and complete job duties, organizing individual caseload to meet jurisdictional and Best Practice Standards for timeliness, notification, and documentation requirements.
  • Independently research, review, analyze, and prepare medical information, document pertinent information in the case file notes, apply evidence-based established guidelines to support case management interventions and facilitate the case management process, collaborating objectively with case managers, adjusters, and internal departments for case resolution.
  • Maintain confidentiality of all data, including injured workers' Protected Health Information (PHI), employee, and operations data.
  • Precept new staff within the department as requested. Assist with on-call duties on assigned weeknights or weekends.
Requirements
  • Current RN or LPN state licensure in good standing with the State Board of Nursing.
  • Work Comp Case Management experience with at least three (3) years hospital/clinical experience in Orthopedics, Neurology, Occupational Health, Med/Surg, or other comparable clinical discipline.
  • Knowledgeable of injured worker's rights and ability to ensure an atmosphere which to promote the privacy, dignity, and well-being of injured workers.
  • Excellent verbal and written communication, cooperation, service excellence, and effective conflict resolution skills.
  • Address concerns with tact and provide appropriate follow-up; proficient reading, writing, grammar, and mathematics skills; strong knowledge of medical terminology; Excellent organizational, prioritization, and multi-tasking skills; Excellent computer skills (e.g., Outlook, Teams, to be trained on proprietary software).
  • Comply with all regulatory requirements, current laws, and policies which protect workers from harassment and all illegal and discriminatory behavior. Comply with applicable Quality Assurance initiatives.
  • Complete requirements for required training, demonstrate acceptable attendance, and appropriate personal appearance.
  • Bilingual Spanish required.
Benefits

Paradigm offers a comprehensive benefits package, including health and wellness, financial incentives, vacation, and learning and development opportunities. We believe in fostering a diverse and inclusive workplace, where everyone can bring their whole self to work.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.


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