Technical Support Specialist
2 weeks ago
Job Title: Technical Support Specialist
Job Summary:
Motion Recruitment is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will provide on-site end-user computing support in a school environment, including investigating, troubleshooting, and resolving hardware, software, network, and instructional technology incidents.
Key Responsibilities:
- Provide Tier II level support to schools in troubleshooting IT technology in various learning locations, media centers, admin facilities, and support offices.
- Manage service requests through the ticketing system, meeting Service Level Agreements (SLAs) including response time and resolution time.
- Set up new devices, workstations, print stations, and assignments to default printers.
- Communicate bi-directionally regarding status of IT incidents and planned IT initiatives to the service desk, technical support coordinators, and schools through the incident tracking software.
- Assist with general maintenance to keep the network running smoothly and with on-site network-related repair requests with service desk personnel.
- Maintain data catalogue of inventory and performs record keeping functions of hardware locations, assignments, quantities, types, and required repairs-including start-up and end-of-year processes.
- Document LAN wiring diagrams including: wiring closet identification, wiring closet equipment configuration, and wiring drop identification.
Requirements:
- 5+ years of experience providing end-user support in an enterprise level organization in a Windows 10 and/or Mac environment (with exposure to WAN/LAN).
- Microsoft Certification (MCP, MCSE) or any desktop support certifications is ideal.
- Understanding or and experience working with technology hardware, including desktop computers, laptops, tablets, smart phones, printers, projectors, smart boards, scanners, and digital cameras.
- Experience using SCCM to create collections and push software.
- Familiarity with IT support tools such as Active Directory, Remedy, or LANdesk.
- Knowledge of 1 or more operations systems (Microsoft, Mac, or Linux).
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