Technical Support Specialist

2 weeks ago


Fairburn, Georgia, United States Motion Recruitment Full time

Job Title: Technical Support Specialist

Job Summary:

Motion Recruitment is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will provide on-site end-user computing support in a school environment, including investigating, troubleshooting, and resolving hardware, software, network, and instructional technology incidents.

Key Responsibilities:

  • Provide Tier II level support to schools in troubleshooting IT technology in various learning locations, media centers, admin facilities, and support offices.
  • Manage service requests through the ticketing system, meeting Service Level Agreements (SLAs) including response time and resolution time.
  • Set up new devices, workstations, print stations, and assignments to default printers.
  • Communicate bi-directionally regarding status of IT incidents and planned IT initiatives to the service desk, technical support coordinators, and schools through the incident tracking software.
  • Assist with general maintenance to keep the network running smoothly and with on-site network-related repair requests with service desk personnel.
  • Maintain data catalogue of inventory and performs record keeping functions of hardware locations, assignments, quantities, types, and required repairs-including start-up and end-of-year processes.
  • Document LAN wiring diagrams including: wiring closet identification, wiring closet equipment configuration, and wiring drop identification.

Requirements:

  • 5+ years of experience providing end-user support in an enterprise level organization in a Windows 10 and/or Mac environment (with exposure to WAN/LAN).
  • Microsoft Certification (MCP, MCSE) or any desktop support certifications is ideal.
  • Understanding or and experience working with technology hardware, including desktop computers, laptops, tablets, smart phones, printers, projectors, smart boards, scanners, and digital cameras.
  • Experience using SCCM to create collections and push software.
  • Familiarity with IT support tools such as Active Directory, Remedy, or LANdesk.
  • Knowledge of 1 or more operations systems (Microsoft, Mac, or Linux).


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