Senior Digital Analyst

4 weeks ago


Norwalk, Connecticut, United States Frontier Communications Full time

strongJobTitle:/strongSeniorDigitalAnalystbrbrh2AbouttheRole/h2brbrAsaSeniorDigitalAnalystatFrontierCommunications,youwillberesponsibleforexecutingandimplementingbehavioralandperformanceanalyticsonthecartandmanagingitsperformance.ThisrolewillreportdirectlytotheSeniorManager,DigitalAnalytics.brbrh2KeyResponsibilities/h2brbrulbrliCollaboratewithIT,businessleads,product,marketing,andotherbusinessintelligenceteamstoenabledetailedmeasurementofFrontierCartperformance/librliLeveragewebanalyticstools(Quantum,Adobe),Voice-of-Customer,andsitebehaviortoolstoprovidetechnicalrequirementsforanalyticstrackingandmeasurementaroundcriticalandsecondaryKPIs/librliCreationofdashboardsthatprovideengagementandconversionfunnelmetrics/librliLeverage"offline"datasourcesthathelpanalyzeopportunitiesinthecartexperience/librliReportingandinterpretationofdatatohelpbusinessleadersunderstandkeybehavioralandsalesperformanceinsights/librliReportingoutonstatusofcapability/featurelaunchesandcollaboratingwithstakeholderstomitigatechallengesthatmightarise/librliManagesessionreplay,heatmap,andclick/engagementreporting.Sharefindings,insights,andrecommendationswiththeUX/Testingteamsandotherstakeholderstodriveconversion./librliManagealertingandanomalyreportingtoquicklysurfaceproblems/opportunitiesinthecartflowandinitiateneededactions.PartnerwithIT/devstoaddresspossibletechnicalissues./librliWritingJIRAfeaturestoriestoleadrequirementsandfunctionalneedsofthebusinesstomeasuretheexperience/librliProvidecartperformancedashboardsandad-hocreports/analysiswithafocusonacombinationofleadership-levelreportingandtactical-levelperformancemanagement/librliManagecriticalrelationshipswithinternalteamsandexternalpartners/vendors/librliIdentifysales/ecomoptimizationsthatcoulddrivehigherconversionandrevenuegrowth/librliDrivecartfeatureroadmapswithafocusonconversionrateoptimization(CRO)andsalesgrowth/librliEmployee/stakeholderanalyticstrainingandsupport/libr/ulbrbrh2WhatWeOffer/h2brbrulbrliCompetitivesalaryrange:$59,000-$167,000/librli20PTO(PaidTimeOff)days+10paidholidaysperyear/librliDayonemedical,dental,visionandprescriptiondrugplan/librli401kmatchof50%on6%ofeligiblecompensation/librliTuitionAssistanceProgram/librliPersonal&WorkLifeBalanceResources&WellnessSupportAssistance/librliEmployeeResourceGroups/librliSame-sexspouseanddomesticpartnerbenefitscoverage/librli10weeksofpaidparentalleave,&aphasedreturntoworkprogramfornewparents/librliUpto$10kinadoptionprogramassistance/librli3weeksofpaidcaregiverleave/libr/ulbrbrh2Requirements/h2brbrulbrliApassionformakingdata-drivendecisions,withstrongcommunication,creativity,problem-solving,andcriticalthinkingskills/librliStrongexperienceworkingwithe-commerceanalyticsdata,drawinggranularandhigh-levelinsights,andcraftingrecommendationsbasedonthedata/librliStrongprojectmanagement,organizational,andpresentationskills/librliWell-versedinpresentingdatawiththeabilitytocontextualizedataand"tellthestory"/librliBachelor'sdegreerequired/librliMinimum2-3years'experiencewithAdobeAnalytics.Demonstratedexpertiseincreatingreports,dashboards,segments,andcalculatedmetrics/librliMinimum2-3years'experienceworkingwithdatavisualizationtools(suchasPowerBI,Tableau,andothers)/libr/ulbrbrh2PreferredQualifications/h2brbrulbrliMinimum1-yearexperienceworkingwithavoice-of-customersurveyplatform(suchasMedallia,ForeSee,andothers)/librliMinimum1-yearexperienceworkingwithasessionreplaytool(suchasDecibel,FullStory,orothers)/librliMinimum1-yearexperienceworkingwithaheatmappingtool(suchasCrazyEgg,Hotjar,andothers)/librliUnderstandingofHTML,CSS,JavaScript,sitetaggingandtrackingcode.Familiarworkingwithdevelopertools(includingOmnibug)forauditingtagsandcode/librliExpertiseinusingMicrosoftExcelandPowerPoint/libr/ulbrbrh2AboutFrontierCommunications/h2brbrAtFrontierCommunications,webelieveinleveragingthestrengthofdiversitytodrivedigitalconnectivityforward.Ifyourbackgroundbringsauniqueperspectiveandvaluedifferentfromwhatwe'veoutlined,weencourageyoutoapplyandjoinusinourmissionto#BuildGigabitAmerica.



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